OneWell empowers independence with a tech-forward approach to IDD care
At OneWell Health Care, every decision begins with a single goal: helping people with disabilities live fuller, more independent lives. To achieve this, OneWell offers a broad spectrum of services, ranging from in-home care and nursing to assistive technology and transportation, all guided by each participant’s ISP (individualized service plan).
Serving individuals with IDD (intellectual and developmental disabilities), as well as veterans and older people, in 7 states and growing quickly, OneWell has a holistic, person-centered model. It’s designed to meet people where they are, literally and figuratively, equipping them with tools to thrive at home and in the community. “Our goal is to help participants live as independently as possible, even in cases where they don’t have family to support them,” says Dilara Dağdeviren, OneWell’s Digital Marketing Lead. “We want families to feel confident that their loved ones are safe, supported, and in good hands.”
OneWell Health Care, by the numbers
117,000 trips
with Uber from Jun 2024 to May 2025
820
OneWell participants using Uber Health as of June 2025
$407
estimated transportation savings per month per OneWell participant using Uber Health from Jun 2024 to May 2025
Seamless access to transportation helps reduce barriers
Transportation is one of the most common barriers for people with disabilities—and one of the most solvable with the help of Uber Health. “It’s easy for participants or their family members to request Uber rides, manage pickup/dropoff locations, and track rides in real time,” says Dağdeviren. “Uber even allows users to schedule rides in advance, which is really convenient when planning rides to school, work, medical appointments, or community events.”
“It’s easy for me to schedule a ride with Uber. It lets me take care of the essentials myself without having to bother anyone else. It’s much easier than other transportation solutions.”
—Joseph C., OneWell participant
Direct billing adds another layer of convenience
The simplicity and reliability of Uber's technology has helped transform daily life for many of OneWell’s participants. “It’s a convenient transportation option, but also a sense of freedom and dignity,” says Dağdeviren.
Eligible Uber rides are billed directly to OneWell, where they’re automatically linked to each participant’s insurance eligibility and authorizations. This ease of use not only promotes greater independence for participants, but it also reduces the burden on families, who can spend less time managing insurance reimbursements and more time focused on meeting their loved one’s needs.
Smart integrations put powerful insights at your fingertips
Behind the scenes, OneWell’s technology infrastructure and Uber integration keep things running smoothly. OneWell’s electronic health record system tracks service usage, manages benefit eligibility, and automates billing. With data from Uber, OneWell can generate accurate reports about rides, making it easier to maintain compliance while freeing staff to focus on what matters most: care.
“We’re always looking for ways to make life easier for our participants. Technology is one way we do that, and Uber’s technology is something they trust.”
—Dilara Dağdeviren, Digital Marketing Lead, OneWell
Technology is helping OneWell scale care
Using Uber is just one of the ways OneWell is investing in technology to better serve its participants. The organization has built its own team of developers to create tools like voice-activated prompts and AI-powered cameras that help participants live safely and independently. For example, in-home devices remind participants what they need to pack for school, when to take medications, or what steps to take to get ready for bed—providing small but meaningful support that reduces caregiver strain and improves quality of life.
As OneWell continues to expand, the Uber Health relationship will remain a core part of its offering. The collaboration is built on shared values of accessibility, dignity, and a commitment to putting people first. “We appreciate Uber’s technology and the team of people behind it,” says Dağdeviren. “They are always available to support us when needed.”
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