10 ways to transform care with Uber Health

Sometimes transforming care doesn’t start with sweeping reforms—it starts with small, consistent operational wins that compound over time.

Providers using Uber Health see this in action every day. Our intuitive dashboard streamlines ride scheduling, helping to reduce missed appointments, speed up discharges, and make the overall care journey even smoother. Those small wins quickly translate into meaningful improvements in patient experience and care continuity.

Ready to reimagine care? Here are 10 ways Uber Health removes friction and unlocks better outcomes.

2. Send ride details via text or phone call

Accessibility is important. The good news: patients don’t need a smartphone or the Uber app to benefit from Uber Health. All ride details—driver name, ETA, vehicle make and model, and updates—are delivered automatically via text or phone call, making the service easy for older adults and individuals who are less familiar with technology. In addition, care coordinators can even set a language preference for rider communication.

3. Choose from on-demand, scheduled, or recurring rides

Uber Health’s dashboard lets you request on-demand rides or schedule them for later, helping support smooth discharges, on-time arrivals, and less staff downtime. Whether you’re scheduling rides for recurring appointments, treatment cycles, or multi-stop care journeys, having that choice helps your team and patients get through the day with fewer surprises. There’s also an option to choose “flexible” rides—with this option, you input the date and pickup/dropoff locations, then the rider requests the ride when they’re ready. This is an especially useful feature if a patient doesn’t know exactly when an appointment will end.

4. Select the right vehicle type for each rider

The Uber Health dashboard lets you select ride types and preferences that match each patient’s mobility and comfort needs. For example, UberX works well for riders who can get in and out of cars independently, while Uber Comfort offers longer wait times for those who may need extra time to reach the car at pickup. For patients requiring wheelchair access, Uber WAV is available in select US cities (Austin, Boston, Chicago, Houston, Los Angeles, New York City, Philadelphia, Phoenix, Portland, San Francisco, and Washington, DC).

6. Track usage and ROI with detailed trip reports

The Uber Health dashboard automatically logs every ride and makes it easy to export detailed reports. Providers can use this data to track usage, review ride types, and analyze patient activity—all through downloadable CSVs that put answers at their fingertips.

7. Integrate seamlessly with your existing systems via API

You likely use several different systems to run your practice. Organizations have the option to streamline and simplify these systems by integrating Uber Health’s time-saving, HIPAA-enabled API for greater ease of use.

9. Flexible billing options enable pay per trip or via monthly ACH

With pickup and dropoff details, timestamps, ride types, and cost information all stored in one place, you can confidently support internal accounting and finance flows. Organizations can select pay per trip or monthly billing, with the option to customize expense codes that can be added at the trip level.

10. Facilitate communication between coordinators, patients, and drivers

Uber Health enables transportation coordinators to message drivers directly. This makes it easy to alert drivers to each patient’s specific needs before pickup. Similarly, patients with smartphones can message drivers or coordinators directly to easily communicate trip pickup or delivery information.