Step 3: Plan your program launch
Set expectations with your coordinators so they know they’ll be using Uber Health to request rides for others, and how you want them to use it.
What to communicate to coordinators
Check your work email
Anyone you add as a coordinator will receive an email invitation to join your business account. They'll need to activate their account before they can start arranging rides for others.
Use your unique invite
Each invitation link is customised to an individual email address. Forwarding emails or sharing links with other people won't allow them to join the company account.
Create passwords
When they recieve an email, they’ll be asked to Verify Email and create a unique password. When you receive your email invite, click Verify Email and create a unique password.
If they get a different email from Uber for Business asking you to join an account, this means they already have an Uber account associated with their work email address. They should instead sign in to their existing account. If they don’t remember their password, you can reset it at t.uber.com/forgot-password.
Create a process
Establishing a process will help you more smoothly launch with Uber Health.
Rider eligibility & ride coordination
- Rider eligibility and documentation
- Who can schedule rides
- What types of rides they’ll schedule
Communication
- How coordinators should use the memo field
- How to communicate details to the rider
- Who should riders should reach out to with questions
Access controls
- Who will have permission to add and remove coordinators