Reimagine patient access to transportation with Uber Health

Uber Health allows healthcare organizations to execute on patient care plans outside the 4 walls of a clinic and streamline logistics. Our HIPAA-enabled solution, built with GDPR controls³ for health data, helps enable access to care for those who need it the most by connecting patients with non-emergency medical transportation (NEMT) and delivery of grocery and over-the-counter items.¹

At the same time, Uber Health is addressing logistical and structural barriers such as language barriers and lack of tech proficiency: communications are available in dozens of languages, and no Uber app is needed for riders. The solution is built with care coordinators and providers in mind to help enable access at scale.

Care coordinators can arrange non-emergency medical rides and delivery of grocery and over-the-counter items through a web-based dashboard or API by entering the patient’s name, phone number, and pickup/dropoff locations, or by selecting a patient from a preloaded roster.

Neither coordinators nor patients need a smartphone or the Uber app. Trip, driver, and vehicle details are communicated to the patient by text or by phone call to a landline once a service has been requested.²

Coordinators can track rides and deliveries in real time, and the Uber Health dashboard proactively notifies them if a ride or delivery requires intervention, so that they can follow up to close gaps in care. Organizations can also track ride utilization and customize limits at the rider or trip level.

We collaborate with many types of organizations that arrange transportation for patients, caregivers, and community members to access necessary care. Customers include health plans, health systems, home health companies, nonprofits and community-based organizations, primary-care clinics, health centers, urgent-care facilities, telehealth companies, transportation providers and brokers, and centers of excellence.

Uber offers options for riders across a spectrum of assistance needs. UberX, the most common option, is best for riders who can get in and out of cars by themselves and without support. Uber Comfort⁴ provides longer wait times for riders who may need more time to get to the car.

In the Uber Health dashboard, coordinators can also request door-to-door rides—both for riders who are ambulatory and for those who use wheelchairs—with credentialed drivers who provide higher levels of assistance through a third party.

Uber Health is working to enable greater access to care, reduce costs across the continuum of care, and streamline population health management.

• Request rides on-demand or schedule them for later: This feature makes it easy to streamline discharge, improve operational efficiency, and reduce no-shows. You can request multiple rides at a time, set up round-trips, and customize recurring rides. Schedule multiple rides for patients, caregivers, and staff from one account.

• Easily view and pull reports of utilization, past rides, and spending. Using this feature, you can optimize your benefits and budgets with transparent reporting and tracking of patient services.

• Coordinate deliveries and rides in one dashboard. Extend healthcare beyond the 4 walls of a clinic when you arrange rides and the delivery of over-the-counter items and groceries to patients’ homes.

• Be alerted when intervention is needed. Uber Health enables you to optimize scheduling by using our tools to get early indicators of whether patients will be late or won’t show up.

• Structure your database of contact information. You can save default contact information and preferences, which helps increase efficiency.

• Close care gaps. Uber Health helps address logistical and structural barriers, such as language barriers and lack of tech proficiency, offering the ability to send texts in 15+ languages.