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Uber Health Terms and Policies

Here you'll find legal information and resources for using the Uber Health platform.

All of Uber's legal information and resources

Safety Checklist

  • Don't ride if you may have COVID-19 or related symptoms, have been in contact with infected persons or have been instructed to self-quarantine.
  • Don't ride if you may have a contagious disease or related symptoms.
  • Wear a face mask if required in your city.
  • Wash or sanitize your hands before and after your ride.
  • Handle your own personal belongings such as luggage or bags.
  • Sit in the back seat and open the window if possible.
  • Tell your driver before entering the vehicle if you are considered high risk, including when going to or from a Covid-19 test.
Read more about how Uber is keeping rides safe during the COVID-19 pandemic

Emergency help + support

In case of emergency, please contact 000.

For any other support or in case of an incident, contact your healthcare organisation.

Check your ride, every time

Before you hop in, take a second to double-check the your text messages for your driver’s information. Follow these 3 steps to make sure you get into the right car:

Step 1: Match the number plate.

Step 2: Match the car make and model.

Step 3: If you have a smartphone, check the driver's photo. This is available in the trip link provided in the SMS

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Our commitment to your safety

  • Your number stays private in the app

    Your phone number is private–and it should stay that way. We use technology to keep your number private, so drivers will not see your phone number when you call through the app.

  • GPS Tracking

    Your healthcare organisation has your driver’s information and will be notified when you’ve been picked up and dropped off

  • All drivers are screened

    All Driver-partners pass a screening process that includes a background check before they can drive using the Uber app, in accordance with government requirements.

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Tips for your ride

  • Be ready to go

    If your ride has been scheduled, please be ready to go 5 minutes early. If you’re redeeming your own ride, make sure you’re ready to go when you reply to the text

  • Leave your route and payment to others

    Your driver has your pickup and dropoff locations, as well as turn-by-turn GPS directions. Payments are taken care of electronically by your healthcare organisation.

  • Give feedback and reviews

    Please share thoughts about your ride with your healthcare organisation. If you left an item, contact your healthcare organisation and they’ll work with Uber to track it down.

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Can't find your driver?

  • Look around

    The driver might be across the street

  • Contact the driver

    Call or text your driver to coordinate the pickup

  • View trip details

    Open the trip link to see where the driver is, if you have a smartphone

  • Don’t wait too long

    If it’s been more than 5 minutes or if you get a text that the driver canceled, please contact your healthcare organisation to request another ride.

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