Get going with transportation benefits on Uber
Uber is collaborating with your health organization to provide a ride benefit you can use to pay for trips directly in the Uber app.
What you get with your ride benefit
Rides at no cost to you
Use your ride benefit to pay for eligible trips in the Uber app.
Transport when you need it
Request a pickup in as little as 10 minutes, or schedule a ride for later.
Easy pickups
Follow your driver’s live location on the map—and check the driver name, photo, vehicle make and model, and licence plate in the app.
Follow these steps to get started:
Look for a text from Uber
Participating members will receive a text from Uber inviting them to accept their rides benefit.
Didn’t get a text? Contact your organization directly for assistance.
Tap the link to sign up
New Uber users will be directed to download the Uber App and create an account.
To complete sign-up, you’ll need your name, date of birth.
View your benefit
Once you’ve signed up to use your benefit, go to the Account tab and select Wallet to view your benefit details in the app.
Once you’ve completed your signup, you can start requesting covered rides in the Uber app
Having trouble with your invite? Please update to the latest version of the Uber app and click on the invite link again.
Learn more about your ride benefit in the Uber app
View any rides restrictions (location, distance, vehicle type, etc.) associated with your ride benefit
Track usage and view the remaining balance on your rides benefit
How to request a ride in the Uber app
1. Open the Uber app and enter your destination
2. Choose your benefit as your payment option and select an eligible ride type
3. Confirm your pickup location
4. Confirm your ride reason and you’re all set to get going
Tips for a successful Uber experience
Want a simplified app experience? Go to Account and select Simple mode.
Planning ahead? Schedule a ride the same way you request one on demand—just choose Later before entering your destination.
To help ensure that you’re getting into the right car, you can check that the make, model, and licence plate number match what’s shown in your app.
Frequently asked questions
The link in the text I received doesn’t work
Go to your phone App Store to check if your Uber App needs to be updated.
I have downloaded the Uber App and created an account, now what?
Return to the invite text message and click on the second link. This will initiate the verification process. You will be asked to input your date of birth. Once confirmed, the benefit will be added to your Uber Wallet and function as a payment method.
How do I request rides with my benefit?
First, make sure you’ve completed the verification process by following the links sent by Uber. Then open the Uber app and request a ride from the home page. Once you’ve entered your pickup and dropoff locations and selected an eligible ride type, make sure that your benefit is selected as the payment type before confirming your ride.
Will I be charged for rides requested in the Uber app?
Rides that are eligible under your policy will be charged to your participating health organization as long as there are funds remaining. If the ride is not eligible or you no longer have funds remaining, Uber will ask you to switch payment methods or cancel the trip request.
How do I check the balance and eligibility of my benefit?
You can check your balance and eligibility by opening the Uber app, going to Account, and selecting Wallet. Then scroll to your healthcare benefits and tap into your benefit to see your policy details.
Solutions
Resources