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A better way to manage transportation
Uber Health gives healthcare and social care organizations flexible ways to coordinate, manage, and monitor rides at scale—with the visibility and control to manage transportation with confidence.
Transportation that works for your organization
Scale transportation with confidence
Tap into Uber’s expansive driver network to support transportation across programs, locations, and changing demand.
Make transportation easier to manage
Set ride policies, schedule recurring transportation, and manage rides across programs and locations—all in one place.
Improve operational efficiency
Bring trip activity and spend into view to understand utilization and identify opportunities to manage programs more efficiently.
Strengthen visibility and control
Set eligibility and usage policies, manage access, and monitor ride activity and spend across your transportation programs.
Manage transportation your way
Different riders, workflows, and transportation needs. One platform with flexible ways to manage them.
Health Dashboard
Book and manage transportation for a range of rider needs, from on-demand and scheduled rides to recurring, batch, and self-booked trips. Make changes, set policies and eligibility, and track ride activity and spend—all in one place.
Integrate Uber Health into existing workflows. Embed transportation directly into your organization's existing systems and workflows through the Uber Health API.
Here's how it works
Arrange the ride. Or let riders arrange their own.
Use the Uber Health Dashboard or API to request on-demand, scheduled, and recurring rides for others through the Uber Health dashboard or API. Organizations may also enable the ability for the rider to book their own ride.
Stay connected from pickup to dropoff.
Once the ride is requested, the rider receives a text or call with their trip details. They receive another when their driver is on the way.
Trip coordinators can track the ride in real-time and identify whether additional attention or intervention is needed. Coordinators can also share specific pickup instructions—like calling the rider’s name or honking on arrival—directly with the driver when needed.
See how your transportation program is performing.
Monitor ride activity, utilization, spend, and program performance through reporting and administrative tools designed for healthcare and social care organizations.
Our commitment to rider safety
Driver screening in the US
All drivers must undergo a screening process before they begin using Uber and annually thereafter. This includes pre-screening and documentation, driving history review, criminal history review, and new offense notifications when available.
In-app Safety Toolkit
A dedicated place in the app lets riders and drivers easily access key safety information, quickly reach emergency assistance, and learn how to share their location with emergency dispatchers.
RideCheck
Using sensors and GPS, RideCheck helps detect if a trip goes unusually off-course—such as an unexpected long stop or possible crash—then checks in to help provide support. Precise features vary by market.
Emergency assistance button
The in-app Emergency Button calls 911 to get help if you need it. The app displays your location and trip details, so you can quickly share them with the 911 dispatcher. In select US cities, this information is automatically shared with emergency services when you call.
See how organizations keep moving with Uber Health
EZ Ride helps Essex County, NJ, scale community transportation with Uber Health
South Shore Peer Recovery scales access to care while reducing transportation costs with Uber Health
Boston Medical Center improves patient transportation across multiple departments
Frequently asked questions
What is Uber Health?
Uber Health giver sundhedsorganisationer mulighed for at udføre patientplejeplaner uden for klinikkens fire vægge og strømline logistikken. Vores HIPAA-aktiverede løsning, udviklet med GDPR-kontroller³ til sundhedsdata, hjælper med at give adgang til pleje for dem, der har mest brug for det, ved at forbinde patienter med ikke-akut medicinsk transport (NEMT) og levering af dagligvarer samt håndkøbsvarer.¹
Samtidig adresserer Uber Health logistiske og strukturelle barrierer såsom sprogbarrierer og manglende tekniske færdigheder: kommunikation er tilgængelig på snesevis af sprog, og passagerer behøver ingen Uber-app. Løsningen er udviklet med fokus på koordinatorer og sundhedsudbydere for at understøtte adgang i stor skala.
How does Uber Health work?
Omsorgskoordinatorer kan arrangere ikke-akutte medicinske kørsler samt levering af dagligvarer og håndkøbsvarer via et webbaseret dashboard eller API ved at indtaste patientens navn, telefonnummer og afhentnings-/afleveringssteder eller ved at vælge en patient fra en forudindlæst liste.
Hverken koordinatorer eller patienter behøver en smartphone eller Uber-appen. Tur-, chauffør- og køretøjsoplysninger formidles til patienten via sms eller telefonopkald til fastnettelefon, når en tjeneste er blevet anmodet om.²
Omsorgskoordinatorer kan arrangere ture via et webbaseret dashboard eller API¹ ved at indtaste passagerens navn, nummer samt afhentnings- og afleveringssteder, eller ved at vælge en patient fra en forudindlæst liste².
Hverken koordinatorer, passagerer eller patienter behøver en smartphone eller Uber-appen. Tur-, chauffør- og køretøjsoplysninger deles med patienten eller personen, der skal transporteres, via sms eller telefonopkald, når en tjeneste er blevet anmodet om.
Koordinatorer kan spore ture i realtid. Uber Health-dashboardet giver besked til koordinatorer, hvis en tur ikke bliver gennemført, så koordinatorerne kan følge op og ombooke turen, hvis det er nødvendigt. Organisationer kan også følge brugen af ture og tilpasse grænser på bruger- eller tur-niveau.²
What healthcare organizations are using Uber Health?
We collaborate with many types of organizations that arrange transportation for patients, caregivers, and community members to access necessary care. Customers include health plans, health systems, home health companies, nonprofits and community-based organizations, primary-care clinics, health centers, urgent-care facilities, telehealth companies, transportation providers and brokers, and centers of excellence.
What ride modalities does Uber offer?
Uber offers options for riders across a spectrum of assistance needs. UberX, the most common option, is best for riders who can get in and out of cars by themselves and without support. Uber Comfort⁴ provides longer wait times for riders who may need more time to get to the car.
In the Uber Health dashboard, coordinators can also request door-to-door rides—both for riders who are ambulatory and for those who use wheelchairs—with credentialed drivers who provide higher levels of assistance through a third party.
What are the features and benefits of using Uber Health?
Uber Health arbejder på at gøre det lettere at få adgang til behandling, reducere omkostninger på tværs af hele behandlingsforløbet og effektivisere håndteringen af befolkningens sundhed.
Bestil ture efter behov eller planlæg dem til senere: Denne funktion gør det nemt at forenkle udskrivningsprocessen, øge den operationelle effektivitet og mindske udeblivelser. Du kan bestille flere ture ad gangen, planlægge returrejser og tilpasse tilbagevendende ture. Planlæg flere ture for patienter, omsorgspersoner og personale fra én konto.
Se og hent nemt rapporter over brug, tidligere ture og forbrug. Ved at bruge denne funktion kan du optimere dine fordele og budgetter med gennemsigtig rapportering og sporing af patientydelser.
Koordiner leveringer og ture i ét dashboard. Udvid sundhedsplejen ud over klinikkens fire vægge, når du arrangerer transport og levering af håndkøbsvarer og dagligvarer til patienters hjem.
Bliv underrettet, når der er behov for indgriben. Uber Health gør det muligt for dig at optimere planlægningen ved at bruge vores værktøjer til at få tidlige indikationer på, om brugere vil komme for sent eller ikke møde op.
Strukturer din database med kontaktoplysninger. Du kan gemme standardkontaktoplysninger og præferencer, hvilket hjælper med at øge effektiviteten.
Luk huller i plejen. Uber Health hjælper med at fjerne logistiske og strukturelle barrierer, såsom sprogbarrierer og manglende teknologiske færdigheder, og giver mulighed for at sende beskeder på mere end 15 sprog.