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Reimagine patient and staff access to transportation with Uber Health
Helping to facilitate seamless care, from start to finish
Enable patient and staff access to care by helping organizations arrange rides through the world’s largest mobility network.
Reduce missed appointments
When patients and clinical staff lack access to mobility services, patients miss out on medical care. Uber Health helps remedy this by helping care workers and coordinators connect their patients with services through our network to make it to their appointments.
Streamline at-home care
Simplify staffing and close care gaps by ensuring that care workers can get to patients to reduce no-shows and improve operations. Staff don’t need to worry about their own transportation or parking.
Simplify administration and operations
Get real-time tracking and reporting to add accountability and transparency to how mobility funds are used.
Improve the patient experience
Give patients an easy-to-use mobility solution, with clear driver arrival times and text messages available in dozens of languages.
We help close the loop for healthcare organizations
Home health
Close gaps and solve staffing issues by getting care providers to their clients.
Health systems and providers
Help decrease no-shows, improve discharge workflows, and extend healthcare beyond the 4 walls of a clinic by connecting patients and staff with rides. Get transparent trip and billing details to understand how funds are used in your organization.
Kliniske forsøg
Make trials more convenient and help reduce the likelihood of missed visits or dropouts, while recruiting and retaining patients for the duration of the study.
Transportation providers
Make Uber Health the intermediator of your network. Focus your fleets on higher-margin and high-acuity rides by using Uber Health to arrange for low-acuity non-emergency rides.
Here's how it works
Quick requesting
A care coordinator uses the Uber Health dashboard or API to request a non-emergency ride on behalf of the patient or caregiver—either on demand or for a future date.
Smooth coordination
Once the ride is requested, the patient or caregiver receives a text or call with their trip details. They receive another when their driver is on the way. A care coordinator can track the ride or delivery in real time and identify whether additional attention or intervention is needed.²
Seamless patient experience
The patient is picked up and dropped off at their requested locations, and a care coordinator can monitor the ride until the request is completed.
Patientsikkerhed og privatliv har højeste prioritet
Our dashboard is built with privacy controls for health, while our technology enables us to focus on safety before, during, and after every trip.
Frequently asked questions
What is Uber Health?
Uber Health giver sundhedsorganisationer mulighed for at udføre patientplejeplaner uden for klinikkens fire vægge og strømline logistikken. Vores HIPAA-aktiverede løsning, udviklet med GDPR-kontroller³ til sundhedsdata, hjælper med at give adgang til pleje for dem, der har mest brug for det, ved at forbinde patienter med ikke-akut medicinsk transport (NEMT) og levering af dagligvarer samt håndkøbsvarer.¹
Samtidig adresserer Uber Health logistiske og strukturelle barrierer såsom sprogbarrierer og manglende tekniske færdigheder: kommunikation er tilgængelig på snesevis af sprog, og passagerer behøver ingen Uber-app. Løsningen er udviklet med fokus på koordinatorer og sundhedsudbydere for at understøtte adgang i stor skala.
How does Uber Health work?
Omsorgskoordinatorer kan arrangere ikke-akutte medicinske kørsler samt levering af dagligvarer og håndkøbsvarer via et webbaseret dashboard eller API ved at indtaste patientens navn, telefonnummer og afhentnings-/afleveringssteder eller ved at vælge en patient fra en forudindlæst liste.
Hverken koordinatorer eller patienter behøver en smartphone eller Uber-appen. Tur-, chauffør- og køretøjsoplysninger formidles til patienten via sms eller telefonopkald til fastnettelefon, når en tjeneste er blevet anmodet om.²
Omsorgskoordinatorer kan arrangere ture via et webbaseret dashboard eller API¹ ved at indtaste passagerens navn, nummer samt afhentnings- og afleveringssteder, eller ved at vælge en patient fra en forudindlæst liste².
Hverken koordinatorer, passagerer eller patienter behøver en smartphone eller Uber-appen. Tur-, chauffør- og køretøjsoplysninger deles med patienten eller personen, der skal transporteres, via sms eller telefonopkald, når en tjeneste er blevet anmodet om.
Koordinatorer kan spore ture i realtid. Uber Health-dashboardet giver besked til koordinatorer, hvis en tur ikke bliver gennemført, så koordinatorerne kan følge op og ombooke turen, hvis det er nødvendigt. Organisationer kan også følge brugen af ture og tilpasse grænser på bruger- eller tur-niveau.²
What healthcare organizations are using Uber Health?
We collaborate with many types of organizations that arrange transportation for patients, caregivers, and community members to access necessary care. Customers include health plans, health systems, home health companies, nonprofits and community-based organizations, primary-care clinics, health centers, urgent-care facilities, telehealth companies, transportation providers and brokers, and centers of excellence.
What ride modalities does Uber offer?
Uber offers options for riders across a spectrum of assistance needs. UberX, the most common option, is best for riders who can get in and out of cars by themselves and without support. Uber Comfort⁴ provides longer wait times for riders who may need more time to get to the car.
In the Uber Health dashboard, coordinators can also request door-to-door rides—both for riders who are ambulatory and for those who use wheelchairs—with credentialed drivers who provide higher levels of assistance through a third party.
What are the features and benefits of using Uber Health?
Uber Health arbejder på at gøre det lettere at få adgang til behandling, reducere omkostninger på tværs af hele behandlingsforløbet og effektivisere håndteringen af befolkningens sundhed.
Bestil ture efter behov eller planlæg dem til senere: Denne funktion gør det nemt at forenkle udskrivningsprocessen, øge den operationelle effektivitet og mindske udeblivelser. Du kan bestille flere ture ad gangen, planlægge returrejser og tilpasse tilbagevendende ture. Planlæg flere ture for patienter, omsorgspersoner og personale fra én konto.
Se og hent nemt rapporter over brug, tidligere ture og forbrug. Ved at bruge denne funktion kan du optimere dine fordele og budgetter med gennemsigtig rapportering og sporing af patientydelser.
Koordiner leveringer og ture i ét dashboard. Udvid sundhedsplejen ud over klinikkens fire vægge, når du arrangerer transport og levering af håndkøbsvarer og dagligvarer til patienters hjem.
Bliv underrettet, når der er behov for indgriben. Uber Health gør det muligt for dig at optimere planlægningen ved at bruge vores værktøjer til at få tidlige indikationer på, om brugere vil komme for sent eller ikke møde op.
Strukturer din database med kontaktoplysninger. Du kan gemme standardkontaktoplysninger og præferencer, hvilket hjælper med at øge effektiviteten.
Luk huller i plejen. Uber Health hjælper med at fjerne logistiske og strukturelle barrierer, såsom sprogbarrierer og manglende teknologiske færdigheder, og giver mulighed for at sende beskeder på mere end 15 sprog.
¹Options and availability may differ by location.
²Features may differ based on service.
³For users in the European Union.
⁴Availability may vary by location and device.
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