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A better way to manage transportation
Uber Health gives healthcare and social care organizations flexible ways to coordinate, manage, and monitor rides at scale—with the visibility and control to manage transportation with confidence.
Transportation that works for your organization
Scale transportation with confidence
Tap into Uber’s expansive driver network to support transportation across programs, locations, and changing demand.
Make transportation easier to manage
Set ride policies, schedule recurring transportation, and manage rides across programs and locations—all in one place.
Improve operational efficiency
Bring trip activity and spend into view to understand utilization and identify opportunities to manage programs more efficiently.
Strengthen visibility and control
Set eligibility and usage policies, manage access, and monitor ride activity and spend across your transportation programs.
Manage transportation your way
Different riders, workflows, and transportation needs. One platform with flexible ways to manage them.
Health Dashboard
Book and manage transportation for a range of rider needs, from on-demand and scheduled rides to recurring, batch, and self-booked trips. Make changes, set policies and eligibility, and track ride activity and spend—all in one place.
Integrate Uber Health into existing workflows. Embed transportation directly into your organization's existing systems and workflows through the Uber Health API.
運作方式如下
妥善協調
預約行程後，病人或護理人員會收到提供行程詳細資料的短訊或電話，並會在司機夥伴出發接載時再次收到通知。護理統籌員可即時追蹤行程或送遞進度，並判斷是否需要進一步處理或干預。²
順暢的病人體驗
病人會在預約地點上下車，護理統籌員可全程追蹤行程進度。
Our commitment to rider safety
Driver screening in the US
All drivers must undergo a screening process before they begin using Uber and annually thereafter. This includes pre-screening and documentation, driving history review, criminal history review, and new offense notifications when available.
In-app Safety Toolkit
A dedicated place in the app lets riders and drivers easily access key safety information, quickly reach emergency assistance, and learn how to share their location with emergency dispatchers.
RideCheck
Using sensors and GPS, RideCheck helps detect if a trip goes unusually off-course—such as an unexpected long stop or possible crash—then checks in to help provide support. Precise features vary by market.
Emergency assistance button
The in-app Emergency Button calls 911 to get help if you need it. The app displays your location and trip details, so you can quickly share them with the 911 dispatcher. In select US cities, this information is automatically shared with emergency services when you call.
See how organizations keep moving with Uber Health
EZ Ride helps Essex County, NJ, scale community transportation with Uber Health
South Shore Peer Recovery scales access to care while reducing transportation costs with Uber Health
Boston Medical Center improves patient transportation across multiple departments
常見問題
Uber Health 是什麼？
Uber Health 允許醫療機構在診所之外執行病患照護計劃，並簡化物流。我們符合 HIPAA 標準的解決方案，並採用 GDPR³ 的健康數據控制措施，透過將患者與非緊急醫療運輸 (NEMT) 以及食品雜貨和非處方藥配送服務連接起來，幫助最需要幫助的人獲得醫療服務。 ¹
與此同時，Uber Health 正在解決語言障礙和技術熟練程度不足等後勤和結構性障礙：溝通支援數十種語言，乘客無需使用 Uber 應用程式。該解決方案在設計時充分考慮了護理協調員和醫療服務提供者的需求，旨在幫助實現大規模的醫療服務取得。
How does Uber Health work?
護理協調員可以透過網上儀表板或 API，輸入病人姓名、電話號碼及上車／落車地點，或從預先載入的名單中選擇病人，安排非緊急醫療接送服務及雜貨和非處方藥品的送遞。
協調員和病患都不需要智慧型手機或 Uber 應用。Trip、行程及車輛詳情會於申請服務後，透過短訊或致電固網電話通知病人。
護理協調員可以透過網上儀表板或 API¹ 安排行程，只需輸入乘客姓名、電話號碼、上車及落車地點，或從預先載入的名單²中選擇病人。
協調員、乘客或患者都不需要智慧型手機或 Uber 應用程式。行程、司機夥伴及車輛詳情會於服務申請後，透過短訊或電話通知病人或乘客。
協調員可以即時追蹤行程。當 Uber Health 儀表板發現行程未完成時，會提醒協調員，以便協調員可以跟進並在需要時重新安排行程。組織亦可以追蹤行程的使用情況，並可按乘客或行程層級自訂限制。²
哪些醫療機構有採用 Uber Health？
我們與不同機構合作，為病人、護理人員和社區成員安排交通服務，協助他們獲得必要的醫療護理服務。服務對象涵蓋健康保險計劃、醫療體系、居家護理公司、非牟利組織和社區組織、基層護理診所、醫療中心、緊急護理機構、遠程醫療公司、交通服務機構和中介機構，以及 Center of Excellence。
Uber 提供那些行程選項？
Uber 提供各種選項，滿足需要不同程度輔助的乘客。其中 UberX 是最常見的選項，最適合可自行上下車而無需輔助的乘客。Uber Comfort⁴ 則提供較長等候時間，適合需要較多時間上車的乘客。
透過 Uber Health 管理中心，統籌員亦可為能走動的乘客和使用輪椅的乘客預約點對點接送服務，並經第三方營運商由已認證的司機夥伴提供更優質的協助。
Uber Health 有哪些功能和好處？
Uber Health 正致力提升醫療服務的可及性、降低整個醫療流程的成本，並簡化群體健康管理。
隨時隨地即時叫車或預約行程： 此功能有助簡化出院流程、提升營運效率，並減少失約情況。你可以同時預約多個行程、設定來回行程，亦可以自訂重複行程。透過一個帳戶即可為患者、照護人員和工作人員安排多趟行程。
輕鬆查看及提取使用情況、過往行程及消費報告。使用此功能，你可以透過透明的報告和追蹤病人服務，優化你的福利和預算。
在一個控制面板中協調配送和出行。 將醫療保健服務延伸到診所之外，安排接送服務，並將非處方藥品和食品雜貨送到患者家中。
需要介入時即時收到通知。Uber Health 讓你可以善用我們的工具，優化排程，及早掌握病人是否會遲到或缺席的跡象。
整理你嘅聯絡資料數據庫結構。你可以儲存預設聯絡資料及偏好設定，有助提升效率。
彌合照護差距。 Uber Health 有助解決後勤及結構性障礙，例如語言障礙及缺乏科技應用能力，並提供以超過 15 種語言發送訊息的功能。