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A better way to manage transportation
Uber Health gives healthcare and social care organizations flexible ways to coordinate, manage, and monitor rides at scale—with the visibility and control to manage transportation with confidence.
Transportation that works for your organization
Scale transportation with confidence
Tap into Uber’s expansive driver network to support transportation across programs, locations, and changing demand.
Make transportation easier to manage
Set ride policies, schedule recurring transportation, and manage rides across programs and locations—all in one place.
Improve operational efficiency
Bring trip activity and spend into view to understand utilization and identify opportunities to manage programs more efficiently.
Strengthen visibility and control
Set eligibility and usage policies, manage access, and monitor ride activity and spend across your transportation programs.
Manage transportation your way
Different riders, workflows, and transportation needs. One platform with flexible ways to manage them.
Health Dashboard
Book and manage transportation for a range of rider needs, from on-demand and scheduled rides to recurring, batch, and self-booked trips. Make changes, set policies and eligibility, and track ride activity and spend—all in one place.
Integrate Uber Health into existing workflows. Embed transportation directly into your organization's existing systems and workflows through the Uber Health API.
Here's how it works
Arrange the ride. Or let riders arrange their own.
Use the Uber Health Dashboard or API to request on-demand, scheduled, and recurring rides for others through the Uber Health dashboard or API. Organizations may also enable the ability for the rider to book their own ride.
Stay connected from pickup to dropoff.
Once the ride is requested, the rider receives a text or call with their trip details. They receive another when their driver is on the way.
Trip coordinators can track the ride in real-time and identify whether additional attention or intervention is needed. Coordinators can also share specific pickup instructions—like calling the rider’s name or honking on arrival—directly with the driver when needed.
See how your transportation program is performing.
Monitor ride activity, utilization, spend, and program performance through reporting and administrative tools designed for healthcare and social care organizations.
Our commitment to rider safety
Driver screening in the US
All drivers must undergo a screening process before they begin using Uber and annually thereafter. This includes pre-screening and documentation, driving history review, criminal history review, and new offense notifications when available.
In-app Safety Toolkit
A dedicated place in the app lets riders and drivers easily access key safety information, quickly reach emergency assistance, and learn how to share their location with emergency dispatchers.
RideCheck
Using sensors and GPS, RideCheck helps detect if a trip goes unusually off-course—such as an unexpected long stop or possible crash—then checks in to help provide support. Precise features vary by market.
Emergency assistance button
The in-app Emergency Button calls 911 to get help if you need it. The app displays your location and trip details, so you can quickly share them with the 911 dispatcher. In select US cities, this information is automatically shared with emergency services when you call.
See how organizations keep moving with Uber Health
EZ Ride helps Essex County, NJ, scale community transportation with Uber Health
South Shore Peer Recovery scales access to care while reducing transportation costs with Uber Health
Boston Medical Center improves patient transportation across multiple departments
Frequently asked questions
What is Uber Health?
Uber Health を使用すると、医療機関は診療所の 4 の壁の外で患者ケア計画を実行し、ロジスティクスを効率化できます。HIPAA準拠で、GDPRに準拠した医療データ管理機能³を備えた当社のソリューションは、患者と非緊急医療搬送（NEMT）サービス、食料品や市販薬の配達サービスを結びつけることで、最も医療を必要とする人々が医療を受けられるように支援します。¹ 同時に、Uber Health は、言語の壁や技術力の不足といった物流面および構造面の障壁にも取り組んで います。コミュニケーションは数十の言語で利用可能で、乗客は Uber アプリを必要としません。このソリューションは、ケアコーディネーターや医療提供者のニーズを考慮し、大規模なアクセスの実現をサポートするために構築されています。
How does Uber Health work?
ケアコーディネーターは、ウェブベースのダッシュボードやAPIを通じて、患者の氏名、電話番号、送迎場所を入力するか、あらかじめ登録された名簿から患者を選択することで、緊急性のない医療送迎や食料品・市販品の配達を手配できます。
コーディネーターも患者もスマートフォンやUberアプリは必要ありません。サービスの依頼後、患者にはテキストメッセージまたは固定電話への電話で、旅行の詳細、運転手、車両情報が伝えられます。²
ケアコーディネーターは、ウェブベースのダッシュボードまたはAPI¹を通じて、乗車者の氏名、電話番号、乗車および降車場所を入力するか、事前に登録された名簿²から患者を選択して配車を手配できます。
コーディネーターも乗客も患者もスマートフォンやUberアプリは必要ありません。トリップ、ドライバー、車両の詳細は、サービスがリクエストされると、患者または乗車者にテキストまたは電話で通知されます。
コーディネーターは乗車状況をリアルタイムで追跡できます。Uber Healthのダッシュボードは、配車が完了しなかった場合にコーディネーターへ通知し、必要に応じて再手配できるようにします。組織は、乗車の利用状況を追跡したり、注文者や乗車ごとに制限をカスタマイズしたりすることもできます。²
What healthcare organizations are using Uber Health?
We collaborate with many types of organizations that arrange transportation for patients, caregivers, and community members to access necessary care. Customers include health plans, health systems, home health companies, nonprofits and community-based organizations, primary-care clinics, health centers, urgent-care facilities, telehealth companies, transportation providers and brokers, and centers of excellence.
What ride modalities does Uber offer?
Uber offers options for riders across a spectrum of assistance needs. UberX, the most common option, is best for riders who can get in and out of cars by themselves and without support. Uber Comfort⁴ provides longer wait times for riders who may need more time to get to the car.
In the Uber Health dashboard, coordinators can also request door-to-door rides—both for riders who are ambulatory and for those who use wheelchairs—with credentialed drivers who provide higher levels of assistance through a third party.
What are the features and benefits of using Uber Health?
Uber Health は、より多くの方が医療サービスを利用できるようにし、ケア全体のコスト削減や、集団健康管理の効率化に取り組んでいます。
配車を今すぐリクエストしたり、後で予約したりできます。この機能により、退院手続きを効率化し、業務の効率を向上させ、無断キャンセルを減らすことができます。同時に複数の配車をリクエストしたり、往復の配車を設定したり、定期的な配車をカスタマイズしたりできます。1つのアカウントから患者、介護者、スタッフの複数の配車を予約できます。
利用状況、過去の乗車履歴、支出のレポートを簡単に表示・取得できます。この機能を利用することで、患者サービスの透明性の高いレポートや追跡により、特典や予算を最適化できます。
配達と配車を1つのダッシュボードでまとめて管理できます。患者の自宅への送迎や市販薬・食料品の配達を手配することで、医療サービスを診療所の四方の壁を超えて拡大しましょう。
介入が必要な場合に通知を受け取ります。Uber Health を利用すると、患者が遅刻したり来院しない可能性を事前に把握できるため、当社のツールを使ってスケジュールを最適化できます。
連絡先情報のデータベースを構築しましょう。デフォルトの連絡先情報や設定を保存することで、効率を高めることができます。
ケアのギャップを埋める。Uber Healthは、言語の壁や技術力の不足といった物流面および構造面の障壁に対処するのに役立ち、15以上の言語でテキストメッセージを送信できる機能を提供します。