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A better way to manage transportation
Uber Health gives healthcare and social care organizations flexible ways to coordinate, manage, and monitor rides at scale—with the visibility and control to manage transportation with confidence.
Transportation that works for your organization
Scale transportation with confidence
Tap into Uber’s expansive driver network to support transportation across programs, locations, and changing demand.
Make transportation easier to manage
Set ride policies, schedule recurring transportation, and manage rides across programs and locations—all in one place.
Improve operational efficiency
Bring trip activity and spend into view to understand utilization and identify opportunities to manage programs more efficiently.
Strengthen visibility and control
Set eligibility and usage policies, manage access, and monitor ride activity and spend across your transportation programs.
Manage transportation your way
Different riders, workflows, and transportation needs. One platform with flexible ways to manage them.
Health Dashboard
Book and manage transportation for a range of rider needs, from on-demand and scheduled rides to recurring, batch, and self-booked trips. Make changes, set policies and eligibility, and track ride activity and spend—all in one place.
Integrate Uber Health into existing workflows. Embed transportation directly into your organization's existing systems and workflows through the Uber Health API.
Here's how it works
Arrange the ride. Or let riders arrange their own.
Use the Uber Health Dashboard or API to request on-demand, scheduled, and recurring rides for others through the Uber Health dashboard or API. Organizations may also enable the ability for the rider to book their own ride.
Stay connected from pickup to dropoff.
Once the ride is requested, the rider receives a text or call with their trip details. They receive another when their driver is on the way.
Trip coordinators can track the ride in real-time and identify whether additional attention or intervention is needed. Coordinators can also share specific pickup instructions—like calling the rider’s name or honking on arrival—directly with the driver when needed.
See how your transportation program is performing.
Monitor ride activity, utilization, spend, and program performance through reporting and administrative tools designed for healthcare and social care organizations.
Our commitment to rider safety
Driver screening in the US
All drivers must undergo a screening process before they begin using Uber and annually thereafter. This includes pre-screening and documentation, driving history review, criminal history review, and new offense notifications when available.
In-app Safety Toolkit
A dedicated place in the app lets riders and drivers easily access key safety information, quickly reach emergency assistance, and learn how to share their location with emergency dispatchers.
RideCheck
Using sensors and GPS, RideCheck helps detect if a trip goes unusually off-course—such as an unexpected long stop or possible crash—then checks in to help provide support. Precise features vary by market.
Emergency assistance button
The in-app Emergency Button calls 911 to get help if you need it. The app displays your location and trip details, so you can quickly share them with the 911 dispatcher. In select US cities, this information is automatically shared with emergency services when you call.
See how organizations keep moving with Uber Health
EZ Ride helps Essex County, NJ, scale community transportation with Uber Health
South Shore Peer Recovery scales access to care while reducing transportation costs with Uber Health
Boston Medical Center improves patient transportation across multiple departments
Frequently asked questions
What is Uber Health?
Uber Health zdravstvenim organizacijam omogoča izvajanje načrtov oskrbe pacientov zunaj štirih sten klinike in poenostavitev logistike. Naša rešitev, skladna s HIPAA in z vgrajenimi nadzori GDPR³ za zdravstvene podatke, omogoča dostop do oskrbe tistim, ki jo najbolj potrebujejo, tako da povezuje paciente z neurgentnim medicinskim prevozom (NEMT) ter dostavo živil in izdelkov brez recepta.¹
Hkrati Uber Health odpravlja logistične in strukturne ovire, kot so jezikovne ovire in pomanjkanje tehnične podkovanosti: komunikacija je na voljo v številnih jezikih, potniki pa ne potrebujejo aplikacije Uber. Rešitev je zasnovana z mislijo na koordinatorje oskrbe in izvajalce, da bi omogočila dostop v večjem obsegu.
How does Uber Health work?
Koordinatorji oskrbe lahko prek spletne nadzorne plošče ali API-ja uredijo neurgentne prevoze na zdravstvene storitve ter dostavo živil in izdelkov brez recepta, tako da vnesejo ime in telefonsko številko pacienta ter lokacije prevzema in dostave ali izberejo pacienta s predhodno naloženega seznama.
Niti koordinatorji niti pacienti ne potrebujejo pametnega telefona ali aplikacije Uber. Podrobnosti o vožnji, vozniku in vozilu so pacientu posredovane prek besedilnega sporočila ali telefonskega klica na stacionarno številko, ko je bila storitev naročena.²
Koordinatorji oskrbe lahko uredijo prevoz prek spletne nadzorne plošče ali API-ja¹ tako, da vnesejo ime, številko in lokacije prevzema ter odlaganja potnika ali izberejo pacienta s predhodno naloženega seznama².
Niti koordinatorji, niti potniki, niti pacienti ne potrebujejo pametnega telefona ali aplikacije Uber. Podrobnosti o vožnji, vozniku in vozilu so pacientu ali potniku posredovane prek sporočila ali telefonskega klica, ko je bila storitev naročena.
Koordinatorji lahko spremljajo vožnje v realnem času. Nadzorna plošča Uber Health opozori koordinatorje, če vožnja ni zaključena, da lahko po potrebi stopijo v stik in ponovno načrtujejo vožnjo. Organizacije lahko spremljajo tudi uporabo voženj in prilagodijo omejitve na ravni potnika ali posamezne vožnje.²
What healthcare organizations are using Uber Health?
We collaborate with many types of organizations that arrange transportation for patients, caregivers, and community members to access necessary care. Customers include health plans, health systems, home health companies, nonprofits and community-based organizations, primary-care clinics, health centers, urgent-care facilities, telehealth companies, transportation providers and brokers, and centers of excellence.
What ride modalities does Uber offer?
Uber offers options for riders across a spectrum of assistance needs. UberX, the most common option, is best for riders who can get in and out of cars by themselves and without support. Uber Comfort⁴ provides longer wait times for riders who may need more time to get to the car.
In the Uber Health dashboard, coordinators can also request door-to-door rides—both for riders who are ambulatory and for those who use wheelchairs—with credentialed drivers who provide higher levels of assistance through a third party.
What are the features and benefits of using Uber Health?
Uber Health si prizadeva omogočiti boljši dostop do zdravstvene oskrbe, zmanjšati stroške v celotnem procesu oskrbe in poenostaviti upravljanje zdravja prebivalstva.
Naročite vožnje na zahtevo ali jih rezervirajte za kasneje: Ta funkcija omogoča enostavnejše urejanje odpusta, izboljšanje operativne učinkovitosti in zmanjšanje števila neudeležb. Lahko naročite več voženj hkrati, nastavite povratne vožnje in prilagodite ponavljajoče se vožnje. Načrtujte več voženj za paciente, skrbnike in osebje iz enega računa.
Preprosto si oglejte in prenesite poročila o uporabi, preteklih vožnjah in stroških. S to funkcijo lahko optimizirate svoje ugodnosti in proračune s preglednim poročanjem in sledenjem storitev za paciente.
Uskladite dostave in vožnje na enem nadzornem mestu. Razširite zdravstveno oskrbo izven štirih sten ambulante tako, da organizirate prevoze in dostavo izdelkov brez recepta ter živil na dom pacientov.
Prejmite obvestilo, ko je potreben poseg. Uber Health vam omogoča, da z našimi orodji optimizirate razporejanje in pridobite zgodnje informacije o tem, ali bodo pacienti zamujali ali pa se sploh ne bodo pojavili.
Organizirajte svojo zbirko podatkov o kontaktnih informacijah. Lahko shranite privzete kontaktne podatke in nastavitve, kar pripomore k večji učinkovitosti.
Odpravite vrzeli v oskrbi. Uber Health pomaga odpravljati logistične in strukturne ovire, kot so jezikovne ovire in pomanjkanje tehnične usposobljenosti, ter omogoča pošiljanje sporočil v več kot 15 jezikih.
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