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Reimagine patient and staff access to transportation with Uber Health
Helping to facilitate seamless care, from start to finish
Enable patient and staff access to care by helping organizations arrange rides through the world’s largest mobility network.
Reduce missed appointments
When patients and clinical staff lack access to mobility services, patients miss out on medical care. Uber Health helps remedy this by helping care workers and coordinators connect their patients with services through our network to make it to their appointments.
Streamline at-home care
Simplify staffing and close care gaps by ensuring that care workers can get to patients to reduce no-shows and improve operations. Staff don’t need to worry about their own transportation or parking.
Simplify administration and operations
Get real-time tracking and reporting to add accountability and transparency to how mobility funds are used.
Improve the patient experience
Give patients an easy-to-use mobility solution, with clear driver arrival times and text messages available in dozens of languages.
We help close the loop for healthcare organizations
Home health
Close gaps and solve staffing issues by getting care providers to their clients.
Health systems and providers
Help decrease no-shows, improve discharge workflows, and extend healthcare beyond the 4 walls of a clinic by connecting patients and staff with rides. Get transparent trip and billing details to understand how funds are used in your organization.
Majaribio ya kitabibu
Make trials more convenient and help reduce the likelihood of missed visits or dropouts, while recruiting and retaining patients for the duration of the study.
Transportation providers
Make Uber Health the intermediator of your network. Focus your fleets on higher-margin and high-acuity rides by using Uber Health to arrange for low-acuity non-emergency rides.
Here's how it works
Quick requesting
A care coordinator uses the Uber Health dashboard or API to request a non-emergency ride on behalf of the patient or caregiver—either on demand or for a future date.
Smooth coordination
Once the ride is requested, the patient or caregiver receives a text or call with their trip details. They receive another when their driver is on the way. A care coordinator can track the ride or delivery in real time and identify whether additional attention or intervention is needed.²
Seamless patient experience
The patient is picked up and dropped off at their requested locations, and a care coordinator can monitor the ride until the request is completed.
Usalama na faragha ya mgonjwa ni vipaumbele vya juu
Our dashboard is built with privacy controls for health, while our technology enables us to focus on safety before, during, and after every trip.
Frequently asked questions
What is Uber Health?
Uber Health inaruhusu mashirika ya huduma ya afya kutekeleza mipango ya huduma ya wagonjwa nje ya kuta 4 za kliniki na kurahisisha vifaa. Suluhisho letu linalotii HIPAA, lililojengwa kwa udhibiti wa GDPR³ kwa data ya afya, husaidia kuwezesha upatikanaji wa huduma kwa wale wanaohitaji zaidi kwa kuwaunganisha wagonjwa na usafiri wa matibabu usio wa dharura (NEMT) na uwasilishaji wa bidhaa za mboga na bidhaa zisizo za dawa.¹
Wakati huo huo, Uber Health inashughulikia vikwazo vya vifaa na kimuundo kama vile vikwazo vya lugha na ukosefu wa ujuzi wa kiteknolojia: mawasiliano yanapatikana katika lugha nyingi, na hakuna programu ya Uber inayohitajika kwa wasafiri. Suluhisho hili limeundwa kwa kuzingatia waratibu wa huduma na watoa huduma ili kusaidia kuwezesha upatikanaji kwa kiwango kikubwa.
How does Uber Health work?
Waratibu wa huduma wanaweza kupanga usafiri wa matibabu usio wa dharura na uwasilishaji wa vyakula na bidhaa za dukani kupitia dashibodi ya mtandaoni au API kwa kuingiza jina la mgonjwa, nambari ya simu, na maeneo ya kuchukua/kushusha, au kwa kuchagua mgonjwa kutoka kwenye orodha iliyopakiwa awali.
Wala waratibu wala wagonjwa wanahitaji simu janja au programu ya Uber. Maelezo ya safari, dereva, na gari yanawasilishwa kwa mgonjwa kupitia ujumbe mfupi au simu ya mezani mara tu huduma inapokuwa imeombwa.²
Waratibu wa huduma wanaweza kupanga usafiri kupitia dashibodi ya mtandaoni au API¹ kwa kuingiza jina la msafiri, nambari, na maeneo ya kuchukuliwa na kushushwa, au kwa kuchagua mgonjwa kutoka kwenye orodha iliyopakiwa awali².
Wala waratibu wala wasafiri au wagonjwa hawahitaji simu janja au programu ya Uber. Maelezo ya safari, dereva, na gari yanawasilishwa kwa mgonjwa au abiria kwa ujumbe mfupi au kwa simu mara tu huduma inapokuwa imeombwa.
Waratibu wanaweza kufuatilia safari kwa wakati halisi. Dashibodi ya Uber Health huwajulisha waratibu ikiwa safari haijakamilishwa n, ili waratibu waweze kufuatilia na kupanga upya safari hiyo, ikihitajika. Mashirika yanaweza pia kufuatilia matumizi ya safari na kubinafsisha mipaka katika kiwango cha msafiri au safari.²
What healthcare organizations are using Uber Health?
We collaborate with many types of organizations that arrange transportation for patients, caregivers, and community members to access necessary care. Customers include health plans, health systems, home health companies, nonprofits and community-based organizations, primary-care clinics, health centers, urgent-care facilities, telehealth companies, transportation providers and brokers, and centers of excellence.
What ride modalities does Uber offer?
Uber offers options for riders across a spectrum of assistance needs. UberX, the most common option, is best for riders who can get in and out of cars by themselves and without support. Uber Comfort⁴ provides longer wait times for riders who may need more time to get to the car.
In the Uber Health dashboard, coordinators can also request door-to-door rides—both for riders who are ambulatory and for those who use wheelchairs—with credentialed drivers who provide higher levels of assistance through a third party.
What are the features and benefits of using Uber Health?
Uber Health inafanya kazi kuwezesha upatikanaji mkubwa wa huduma za afya, kupunguza gharama katika mchakato mzima wa huduma, na kurahisisha usimamizi wa afya ya jamii.
Omba usafiri papo hapo au panga kwa wakati mwingine: Kipengele hiki hufanya iwe rahisi kurahisisha utokaji, kuboresha ufanisi wa uendeshaji, na kupunguza kutofika kwa wateja. Unaweza kuomba safari nyingi kwa wakati mmoja, kupanga safari za kwenda na kurudi, na kubinafsisha safari za kurudiarudia. Panga safari nyingi kwa wagonjwa, walezi, na wafanyakazi kutoka akaunti moja.
Tazama na pakua ripoti za matumizi, safari zilizopita, na matumizi kwa urahisi. Kwa kutumia kipengele hiki, unaweza kuboresha manufaa na bajeti zako kwa ripoti na ufuatiliaji wa huduma za wagonjwa kwa uwazi.
Ratibu utoaji na safari katika dashibodi moja. Panua huduma za afya zaidi ya kuta 4 za kliniki unapopanga usafiri na uwasilishaji wa bidhaa za dukani na mboga hadi nyumbani kwa wagonjwa.
Pata arifa wakati uingiliaji unahitajika. Uber Health hukuwezesha kuboresha upangaji wa ratiba kwa kutumia zana zetu kupata viashiria vya mapema vya kama wagonjwa watachelewa au hawatafika.
Panga muundo wa hifadhidata yako ya taarifa za mawasiliano. Unaweza kuhifadhi taarifa za mawasiliano na mapendeleo chaguomsingi, jambo ambalo husaidia kuongeza ufanisi.
Funga mapengo ya huduma. Uber Health husaidia kushughulikia vikwazo vya kimfumo na vya upangaji, kama vile vikwazo vya lugha na ukosefu wa ujuzi wa teknolojia, ikitoa uwezo wa kutuma ujumbe kwa lugha zaidi ya 15.
¹Options and availability may differ by location.
²Features may differ based on service.
³For users in the European Union.
⁴Availability may vary by location and device.
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