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A better way to manage transportation
Uber Health gives healthcare and social care organizations flexible ways to coordinate, manage, and monitor rides at scale—with the visibility and control to manage transportation with confidence.
Transportation that works for your organization
Scale transportation with confidence
Tap into Uber’s expansive driver network to support transportation across programs, locations, and changing demand.
Make transportation easier to manage
Set ride policies, schedule recurring transportation, and manage rides across programs and locations—all in one place.
Improve operational efficiency
Bring trip activity and spend into view to understand utilization and identify opportunities to manage programs more efficiently.
Strengthen visibility and control
Set eligibility and usage policies, manage access, and monitor ride activity and spend across your transportation programs.
Manage transportation your way
Different riders, workflows, and transportation needs. One platform with flexible ways to manage them.
Health Dashboard
Book and manage transportation for a range of rider needs, from on-demand and scheduled rides to recurring, batch, and self-booked trips. Make changes, set policies and eligibility, and track ride activity and spend—all in one place.
Integrate Uber Health into existing workflows. Embed transportation directly into your organization's existing systems and workflows through the Uber Health API.
Here's how it works
Arrange the ride. Or let riders arrange their own.
Use the Uber Health Dashboard or API to request on-demand, scheduled, and recurring rides for others through the Uber Health dashboard or API. Organizations may also enable the ability for the rider to book their own ride.
Stay connected from pickup to dropoff.
Once the ride is requested, the rider receives a text or call with their trip details. They receive another when their driver is on the way.
Trip coordinators can track the ride in real-time and identify whether additional attention or intervention is needed. Coordinators can also share specific pickup instructions—like calling the rider’s name or honking on arrival—directly with the driver when needed.
See how your transportation program is performing.
Monitor ride activity, utilization, spend, and program performance through reporting and administrative tools designed for healthcare and social care organizations.
Our commitment to rider safety
Driver screening in the US
All drivers must undergo a screening process before they begin using Uber and annually thereafter. This includes pre-screening and documentation, driving history review, criminal history review, and new offense notifications when available.
In-app Safety Toolkit
A dedicated place in the app lets riders and drivers easily access key safety information, quickly reach emergency assistance, and learn how to share their location with emergency dispatchers.
RideCheck
Using sensors and GPS, RideCheck helps detect if a trip goes unusually off-course—such as an unexpected long stop or possible crash—then checks in to help provide support. Precise features vary by market.
Emergency assistance button
The in-app Emergency Button calls 911 to get help if you need it. The app displays your location and trip details, so you can quickly share them with the 911 dispatcher. In select US cities, this information is automatically shared with emergency services when you call.
See how organizations keep moving with Uber Health
EZ Ride helps Essex County, NJ, scale community transportation with Uber Health
South Shore Peer Recovery scales access to care while reducing transportation costs with Uber Health
Boston Medical Center improves patient transportation across multiple departments
Frequently asked questions
What is Uber Health?
Uber Health inaruhusu mashirika ya huduma ya afya kutekeleza mipango ya huduma ya wagonjwa nje ya kuta 4 za kliniki na kurahisisha vifaa. Suluhisho letu linalotii HIPAA, lililojengwa kwa udhibiti wa GDPR³ kwa data ya afya, husaidia kuwezesha upatikanaji wa huduma kwa wale wanaohitaji zaidi kwa kuwaunganisha wagonjwa na usafiri wa matibabu usio wa dharura (NEMT) na uwasilishaji wa bidhaa za mboga na bidhaa zisizo za dawa.¹
Wakati huo huo, Uber Health inashughulikia vikwazo vya vifaa na kimuundo kama vile vikwazo vya lugha na ukosefu wa ujuzi wa kiteknolojia: mawasiliano yanapatikana katika lugha nyingi, na hakuna programu ya Uber inayohitajika kwa wasafiri. Suluhisho hili limeundwa kwa kuzingatia waratibu wa huduma na watoa huduma ili kusaidia kuwezesha upatikanaji kwa kiwango kikubwa.
How does Uber Health work?
Waratibu wa huduma wanaweza kupanga usafiri wa matibabu usio wa dharura na uwasilishaji wa vyakula na bidhaa za dukani kupitia dashibodi ya mtandaoni au API kwa kuingiza jina la mgonjwa, nambari ya simu, na maeneo ya kuchukua/kushusha, au kwa kuchagua mgonjwa kutoka kwenye orodha iliyopakiwa awali.
Wala waratibu wala wagonjwa wanahitaji simu janja au programu ya Uber. Maelezo ya safari, dereva, na gari yanawasilishwa kwa mgonjwa kupitia ujumbe mfupi au simu ya mezani mara tu huduma inapokuwa imeombwa.²
Waratibu wa huduma wanaweza kupanga usafiri kupitia dashibodi ya mtandaoni au API¹ kwa kuingiza jina la msafiri, nambari, na maeneo ya kuchukuliwa na kushushwa, au kwa kuchagua mgonjwa kutoka kwenye orodha iliyopakiwa awali².
Wala waratibu wala wasafiri au wagonjwa hawahitaji simu janja au programu ya Uber. Maelezo ya safari, dereva, na gari yanawasilishwa kwa mgonjwa au abiria kwa ujumbe mfupi au kwa simu mara tu huduma inapokuwa imeombwa.
Waratibu wanaweza kufuatilia safari kwa wakati halisi. Dashibodi ya Uber Health huwajulisha waratibu ikiwa safari haijakamilishwa n, ili waratibu waweze kufuatilia na kupanga upya safari hiyo, ikihitajika. Mashirika yanaweza pia kufuatilia matumizi ya safari na kubinafsisha mipaka katika kiwango cha msafiri au safari.²
What healthcare organizations are using Uber Health?
We collaborate with many types of organizations that arrange transportation for patients, caregivers, and community members to access necessary care. Customers include health plans, health systems, home health companies, nonprofits and community-based organizations, primary-care clinics, health centers, urgent-care facilities, telehealth companies, transportation providers and brokers, and centers of excellence.
What ride modalities does Uber offer?
Uber offers options for riders across a spectrum of assistance needs. UberX, the most common option, is best for riders who can get in and out of cars by themselves and without support. Uber Comfort⁴ provides longer wait times for riders who may need more time to get to the car.
In the Uber Health dashboard, coordinators can also request door-to-door rides—both for riders who are ambulatory and for those who use wheelchairs—with credentialed drivers who provide higher levels of assistance through a third party.
What are the features and benefits of using Uber Health?
Uber Health inafanya kazi kuwezesha upatikanaji mkubwa wa huduma za afya, kupunguza gharama katika mchakato mzima wa huduma, na kurahisisha usimamizi wa afya ya jamii.
Omba usafiri papo hapo au panga kwa wakati mwingine: Kipengele hiki hufanya iwe rahisi kurahisisha utokaji, kuboresha ufanisi wa uendeshaji, na kupunguza kutofika kwa wateja. Unaweza kuomba safari nyingi kwa wakati mmoja, kupanga safari za kwenda na kurudi, na kubinafsisha safari za kurudiarudia. Panga safari nyingi kwa wagonjwa, walezi, na wafanyakazi kutoka akaunti moja.
Tazama na pakua ripoti za matumizi, safari zilizopita, na matumizi kwa urahisi. Kwa kutumia kipengele hiki, unaweza kuboresha manufaa na bajeti zako kwa ripoti na ufuatiliaji wa huduma za wagonjwa kwa uwazi.
Ratibu utoaji na safari katika dashibodi moja. Panua huduma za afya zaidi ya kuta 4 za kliniki unapopanga usafiri na uwasilishaji wa bidhaa za dukani na mboga hadi nyumbani kwa wagonjwa.
Pata arifa wakati uingiliaji unahitajika. Uber Health hukuwezesha kuboresha upangaji wa ratiba kwa kutumia zana zetu kupata viashiria vya mapema vya kama wagonjwa watachelewa au hawatafika.
Panga muundo wa hifadhidata yako ya taarifa za mawasiliano. Unaweza kuhifadhi taarifa za mawasiliano na mapendeleo chaguomsingi, jambo ambalo husaidia kuongeza ufanisi.
Funga mapengo ya huduma. Uber Health husaidia kushughulikia vikwazo vya kimfumo na vya upangaji, kama vile vikwazo vya lugha na ukosefu wa ujuzi wa teknolojia, ikitoa uwezo wa kutuma ujumbe kwa lugha zaidi ya 15.
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