Safety Checklist
- Don't ride if you may have COVID-19 or related symptoms, have been in contact with infected persons or have been instructed to self-quarantine.
- Don't ride if you may have a contagious disease or related symptoms.
- Wear a face mask if required in your city.
- Wash or sanitize your hands before and after your ride.
- Handle your own personal belongings such as luggage or bags.
- Sit in the back seat and open the window if possible.
- Tell your driver before entering the vehicle if you are considered high risk, including when going to or from a Covid-19 test.
紧急援助 + 支持
In case of emergency, please contact 000.
For any other support or in case of an incident, contact your healthcare organisation.
每次上车前，都要核对行程信息
Before you hop in, take a second to double-check the your text messages for your driver’s information. Follow these 3 steps to make sure you get into the right car:
Step 1: Match the number plate.
Step 2: Match the car make and model.
Step 3: If you have a smartphone, check the driver's photo. This is available in the trip link provided in the SMS
我们对您的安全承诺
您的手机号码在应用中保密
Your phone number is private–and it should stay that way. We use technology to keep your number private, so drivers will not see your phone number when you call through the app.
GPS 追踪
Your healthcare organisation has your driver’s information and will be notified when you’ve been picked up and dropped off
所有合作车主都经过筛查
All Driver-partners pass a screening process that includes a background check before they can drive using the Uber app, in accordance with government requirements.
乘车建议
做好出发准备
If your ride has been scheduled, please be ready to go 5 minutes early. If you’re redeeming your own ride, make sure you’re ready to go when you reply to the text
乘客无需担心路线问题和支付车费
Your driver has your pickup and dropoff locations, as well as turn-by-turn GPS directions. Payments are taken care of electronically by your healthcare organisation.
提供反馈和评价
Please share thoughts about your ride with your healthcare organisation. If you left an item, contact your healthcare organisation and they’ll work with Uber to track it down.
找不到合作车主？
查看四周
The driver might be across the street
联系合作车主
Call or text your driver to coordinate the pickup
查看行程详情
Open the trip link to see where the driver is, if you have a smartphone
不要等待太久
If it’s been more than 5 minutes or if you get a text that the driver canceled, please contact your healthcare organisation to request another ride.