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Step 3: Manage self booking and track utilization

Once an admin enables self booking, riders book their own rides from the Uber app. Here’s how you keep things running — and step in when a rider needs help.

Cell phone icon for rider
Cell phone icon for rider
Uber Health members list with names, phone numbers, plans, and Uber app status like linked, invited, or unlinked.

Manage invites

See who has linked their account on the Members tab. Resend invites anytime to individual unlinked riders on their member profiles. Invites expire after 7 days.

Uber Health dashboard showing Joe Smith's ride benefits, ride options, and general information for Jane Smith.

Track utilization

After each ride you can few utilization on the member profile and trip details by downloading the trip CSV. Note: self booked trips do not populate in past activity trip cards but is available in trip CSV.

Uber Health ride setup form on the left, with a mapped route through city streets and parks on the right.

Book on their behalf

If a rider needs help, you can still request a ride from the dashboard. It draws from the same funding the rider has in the app.

More details about setting up plans and self booking here.