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Communicate the information below with your riders, so they know what to expect. For more tips, see the resources at the end of this guide.
What to communicate with your riders
No app required
Riders wonât need to use the Uber app or have an Uber account. Theyâll receive a text with trip details. If those details are incorrect, they'll need to tell you immediately so you can edit the ride.
Make sure the rider knows whether youâre requesting a Scheduled or Flexible Ride. A Scheduled Ride will be sent at a fixed time, so theyâll need to be ready for it. With a Flexible Ride, the rider will request the ride when theyâre ready.
Be ready to go
Drivers will only wait up to 5 minutes at the appointed pickup spot, so riders should be there before requesting the ride. If the driver cancels the trip (before or after arriving at the pickup location), the rider should contact you to request another ride.
Check the ride, every time
Make sure the rider gets in the right car. Riders should use the trip details link to match the license plate, car model and color, and driver photo.
The route and payment are set
The driver will have the pickup and dropoff locations, so the rider wonât need to provide directions. Payments will be taken care of by your organization.
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Solutions
Resources