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Step 3: Set expectations with your riders

Communicate the information below with your riders, so they know what to expect. For more tips, see the resources at the end of this guide.

What to communicate with your riders

No app required

Riders won’t need to use the Uber app or have an Uber account. They’ll receive a text with trip details. If those details are incorrect, they'll need to tell you immediately so you can edit the ride.

Know the ride type

Make sure the rider knows whether you’re requesting a Scheduled or Flexible Ride. A Scheduled Ride will be sent at a fixed time, so they’ll need to be ready for it. With a Flexible Ride, the rider will request the ride when they’re ready.

Be ready to go

Drivers will only wait up to 5 minutes at the appointed pickup spot, so riders should be there before requesting the ride. If the driver cancels the trip (before or after arriving at the pickup location), the rider should contact you to request another ride.

Check the ride, every time

Make sure the rider gets in the right car. Riders should use the trip details link to match the license plate, car model and color, and driver photo.

The route and payment are set

The driver will have the pickup and dropoff locations, so the rider won’t need to provide directions. Payments will be taken care of by your organization.