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Use your flex benefits card on Uber

Nearly all Medicare Advantage plans include supplemental benefits funds for transportation, grocery, and over-the-counter item delivery.¹

Make the most of your benefits: add your health benefits card to your Uber Wallet in the Uber app and start enjoying hassle-free rides and delivery of groceries and over-the-counter items.²

No app? No problem. You can use your benefit card to book rides via our rider call center, 833-USE-UBER (833-873-8237)

Benefits tailored for you

  • Simplify healthy choices

    Access delivery of nutritious groceries and over-the-counter items and rides to your care providers in one app.

  • Keep moving, your way

    No wheels? No problem. Maintain your independence and spend time with the people who matter with on-demand rides. Book a ride to your doctor using eligible funds on your flex card.

  • Boost your bank account

    Improve your financial health by using flex funds to purchase groceries, OTC items, and rides, putting more money in your pocket so you can thrive.

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How to add your flex benefits card and start shopping for groceries on Uber Eats or Uber

Do you have funds to spend on rides? Download the Uber app, which can also be used to order groceries.

Don't want to use the app? No problem, you can now use your benefit card to book rides via our rider call center, 833-USE-UBER (833-873-8237).

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Preguntas frecuentes

  • Benefits cards are pre-funded debit cards issued by health plans that are used only for eligible healthcare expenses. Eligible expenses may require insurance copayments and deductibles and are defined by your health plan. Examples may include prescription drugs and medical devices, as well as transportation, grocery items, and over-the-counter medications. Coverage will vary based on the plan.

    Some health plans now allow you to use your health benefits card directly on Uber and Uber Eats for covered expenses, making it easier for you to go to and from a medical appointment or order grocery and over-the-counter (OTC) items.

  • Contact your health plan to ask what benefits are available to you and for help obtaining or setting up your health benefits card.

  • Yes, starting in 2024, if you’re part of a participating plan, you can order store-to-door delivery with Uber Eats. That means you can get grocery and/or over-the-counter items delivered from participating store locations within the Uber Eats network.

    Some participating health plans also allow you to request rides with Uber. Please contact your plan’s customer service number on the back of your health insurance card for coverage details.

  • Uber is a global technology platform for managing rides, meals, and deliveries. Uber’s technology helps match consumers looking for rides with independent providers of ride services. We also connect consumers and grocers so they can buy and sell groceries and other items, then we match them with independent delivery service providers. Read more about Uber’s technology offerings here.

    Learn how to order groceries and more with Uber Eats

    Learn how to request a ride with the Uber app

  • Uber is designed to work on mobile devices and web browsers.

    For grocery and over-the-counter items, you can shop on a desktop computer at ubereats.com or on the Uber Eats app. If you choose to use the mobile app, you can download Uber Eats from the App Store or Google Play.

    Watch a video about how to download the Uber Eats app

    For rides, you can request from a desktop computer at uber.com/go, but we recommend downloading the Uber app to your smartphone so you can easily request a return ride when you’re not at home. If you choose to use the mobile Uber app, download it from the App Store or Google Play.

    Use the same account to sign in to Uber and Uber Eats.

    Don't want to use the app? No problem, you can now use your health benefit card to book rides via our rider call center, 833-USE-UBER (833-873-8237)

  • Step 1: Create an Uber account and add your card

    • Download the Uber app (iOS, Android) and follow the steps to create an account (you’ll use the same account on Uber and Uber Eats). Have an account already? Make sure to update to the latest version of the app.
    • If you prefer to use a desktop computer, you can also create an account on a web browser.
    • To set up a payment method, choose Account at the bottom of the app, then Wallet, then Add payment method. If you have an S3 card (from Solutran), add your health benefits card by selecting S3 Health Benefits Card. Other types of health benefits cards can be added as a credit or debit card. Make sure to add a second payment method also, for any items or fees not covered by your plan.

    Step 2: Shop for the items you love

    With Uber Eats, you create an order with items from that single store. If you create multiple orders from different stores, each will have its own delivery.

    • Select Grocery to start shopping. If you’re using the app, it will be in the bottom menu. If you’re using UberEats.com, it will be in the top menu.
    • Search for specific items in the search bar, or choose a store to browse grocery and OTC products. To get a closer look at an item, select its image. Add items to the order by selecting the plus sign.

    Step 3: Check out

    Before you place your order, double-check:

    • Your dropoff address
    • Dropoff option (you can choose to have the delivery person hand your items to you or leave them at your location, or you can customize instructions)
    • Delivery time
    • Payment method (make sure your health benefits card is selected)
    • Covered items (with some plans, you’ll get a breakdown of what your benefits card covers and what will be charged to your payment method)

    Step 4: Track your order

    You can follow along in the app (or online, if that’s where you placed your order) to find out when it will be delivered to you. What to expect:

    • The store will accept the order
    • The app will match you to a nearby courier (who will likely be in a car, on a bike, or on a scooter)
    • The delivery person or someone at the store will do your shopping for you
    • Once the delivery person is on their way, you’ll get their name and photo and be able to track their progress on the map
  • Make sure your health benefits card is selected as your payment method before you request. Please contact your health plan’s customer service number on the back of your health insurance card for coverage details.

    Learn how to request a ride with the Uber app

¹Contract Year 2025 Policy and Technical Changes to the Medicare Advantage Plan Program, Medicare Prescription Drug Benefit Program, Medicare Cost Plan Program, and Programs of All-Inclusive Care for the Elderly, and Health Information Technology Standards,” the Centers for Medicare & Medicaid Services (November 6, 2023).

²Eligibility may vary from plan to plan. Check with your insurance provider for more details.