Privacy and security are top of mind
Uber takes patient data, privacy and confidentiality seriously. To ensure that protected health information (PHI) is handled with appropriate care, we've built HIPAA compliance into Uber Health from the ground up.
Dedicated healthcare team
To better serve the healthcare market, Uber Health has HIPAA-trained professionals dedicated to building technology for healthcare.
Data encryption
Rider information for Uber Health is encrypted as a safeguard for handling PHI when ordering trips for patients
Business associate agreements
Uber will sign a business associate agreement (BAA) with your organisation. Under a BAA, Uber is committed to performing steps that safeguard and protect PHI.
Unidentifiable Uber trips
When a driver receives an Uber Health trip request, it is indistinguishable from any other type of Uber request, to ensure patient privacy and security.
Calibrated for safety
Protecting patients
Easy driver identification
When a driver accepts a request, the rider is sent an SMS with the driver's first name, vehicle information and number plate. No app or smartphone required.
Driver screening
All drivers must undergo a background screening process before they can drive with Uber. Once they're in our system, we continue to evaluate driver quality with every trip.
Ongoing safety monitoring
Uber sends a daily report to drivers about how their driving patterns and speed compare with other drivers, along with suggestions for how to provide a smoother, safer trip.
Features you can rely on
No need for cash
Uber Health trips are billed directly to the organisation ordering the trip, so your patients will not have to pay the driver or submit receipts.
Live trip details
The Uber Health dashboard provides passenger trip information, so you have a record of where a driver goes during each trip for an added layer of security.
HIPAA-trained support
Whether someone left their belongings in a car or has a question about their trip, our customer support team is ready to respond to any issues through the Uber Health dashboard.