Reimagine the way people access healthcare

Uber Health allows healthcare organisations to execute on patient care plans outside the four walls of a clinic and streamline logistics. Our HIPAA-enabled solution, built with GDPR controls³ for health data, helps enable access to care for those who need it the most by connecting patients with non-emergency medical transportation (NEMT) and delivery of grocery, over-the-counter, and prescription items.¹

At the same time, Uber Health is addressing logistical and structural barriers such as language barriers and lack of tech proficiency: communications are available in dozens of languages, and no Uber app is needed for riders. The solution is built with care coordinators and providers in mind to help enable access at scale.

Care coordinators can arrange non-emergency medical trips and delivery of grocery, over-the-counter and prescription items through a web-based dashboard or API by entering the patient's name, phone number and pick-up/drop-off locations, or by selecting a patient from a pre-loaded list.

Neither coordinators nor patients need a smartphone or the Uber app. Trip, driver and vehicle details are communicated to the patient by text or by phone call to a landline once a service has been requested.²

Coordinators can track trips and deliveries in real time, and the Uber Health dashboard proactively notifies them if a trip or delivery requires intervention, so that they can follow up to close gaps in care. Organisations can also track trip use and customise limits at the rider or trip level.

We collaborate with many types of organisations that arrange transportation for patients, caregivers and community members to access necessary care. Customers include health plans, health systems, home health companies, non-profits and community-based organisations, primary-care clinics, health centres, urgent-care facilities, telehealth companies, transportation providers and brokers, and centres of excellence.

Uber offers options for riders across a range of assistance needs. UberX, the most common option, is best for riders who can get in and out of cars by themselves and without support. Uber Comfort⁴ provides longer waiting times for riders who may need more time to get to the car.

In the Uber Health dashboard, coordinators can also request door-to-door trips – both for riders who are ambulatory and for those who use wheelchairs – with authorised drivers who provide higher levels of assistance.

Uber Health is working to enable greater access to care, reduce costs across the continuum of care, and streamline population health management.

• Request trips on demand or schedule them for later: This feature makes it easy to streamline discharge, improve operational efficiency and reduce no-shows. You can request multiple trips at a time, set up round trips and customise recurring trips. Schedule multiple trips for patients, caregivers and staff from one account.

• Easily view and pull up reports of use, past trips, and spending. Using this feature, you can optimise your benefits and budgets with transparent reporting and tracking of patient services.

• Coordinate deliveries and trips in one dashboard. Extend healthcare beyond the four walls of a clinic when you arrange trips and the delivery of prescriptions, over-the-counter items, and groceries to patients' homes.

• Be alerted when intervention is needed. Uber Health lets you optimise scheduling by using our tools to get early indicators of whether patients will be late or won't show up.

• Structure your database of contact information. You can save default contact information and preferences, which helps increase efficiency.

• Close care gaps. Uber Health helps address logistical and structural barriers, such as language barriers and lack of tech proficiency, offering the ability to send texts in 15+ languages.