Reimagine patient and staff access to transportation with Uber Health
Transportation that works for your organization
Scale transportation with confidence
Tap into Uber’s expansive driver network to support transportation across programs, locations, and changing demand.
Make transportation easier to manage
Set ride policies, schedule recurring transportation, and manage rides across programs and locations—all in one place.
Improve operational efficiency
Bring trip activity and spend into view to understand utilization and identify opportunities to manage programs more efficiently.
Strengthen visibility and control
Set eligibility and usage policies, manage access, and monitor ride activity and spend across your transportation programs.
Manage transportation your way
Different riders, workflows, and transportation needs. One platform with flexible ways to manage them.
Health Dashboard
Book and manage transportation for a range of rider needs, from on-demand and scheduled rides to recurring, batch, and self-booked trips. Make changes, set policies and eligibility, and track ride activity and spend—all in one place.
Integrate Uber Health into existing workflows. Embed transportation directly into your organization's existing systems and workflows through the Uber Health API.
Here's how Uber Health works
Quick requesting
A care co-ordinator uses the Uber Health dashboard or API to request a non-emergency ride on behalf of the patient or caregiver – either on demand or for a future date.
Smooth coordination
Once the trip is requested, the patient or caregiver receives a text or call with their trip details. They receive another when their driver is on the way. A care coordinator can track the trip or delivery in real time and identify whether additional attention or intervention is needed.²
Seamless patient experience
The patient is picked up and dropped off at their requested locations, and a care coordinator can monitor the trip until the request is completed.
Our commitment to rider safety
Driver screening in the US
All drivers must undergo a screening process before they begin using Uber and annually thereafter. This includes pre-screening and documentation, driving history review, criminal history review, and new offense notifications when available.
In-app Safety Toolkit
A dedicated place in the app lets riders and drivers easily access key safety information, quickly reach emergency assistance, and learn how to share their location with emergency dispatchers.
RideCheck
Using sensors and GPS, RideCheck helps detect if a trip goes unusually off-course—such as an unexpected long stop or possible crash—then checks in to help provide support. Precise features vary by market.
Emergency assistance button
The in-app Emergency Button calls 911 to get help if you need it. The app displays your location and trip details, so you can quickly share them with the 911 dispatcher. In select US cities, this information is automatically shared with emergency services when you call.
See how organizations keep moving with Uber Health
EZ Ride helps Essex County, NJ, scale community transportation with Uber Health
South Shore Peer Recovery scales access to care while reducing transportation costs with Uber Health
Boston Medical Center improves patient transportation across multiple departments
Frequently asked questions
What is Uber Health?
Uber Health allows healthcare organizations to execute on patient care plans outside the 4 walls of a clinic and streamline logistics. Our HIPAA-enabled solution, built with GDPR controls³ for health data, helps provide access to care for those who need it most by connecting patients with non-emergency medical transport (NEMT) and delivery of groceries and over-the-counter items.¹
At the same time, Uber Health is addressing logistical and structural barriers such as language barriers and lack of tech proficiency: communications are available in dozens of languages, and no Uber app is needed for riders. The solution is designed with care coordinators and providers in mind to help enable access at scale.
How does Uber Health work?
Care coordinators can arrange non-emergency medical journeys and delivery of groceries and over-the-counter items through a web-based dashboard or API by entering the patient’s name, phone number, and pick-up/drop-off locations, or by selecting a patient from a preloaded roster.
Neither coordinators nor patients need a smartphone or the Uber app. Trip, driver, and vehicle details are communicated to the patient by text or by phone call to a landline once a service has been requested.²
Care coordinators can arrange rides through a web-based dashboard or API¹ by entering the rider’s name, number, and pick-up and drop-off locations, or by selecting a patient from a preloaded roster².
Neither coordinators nor riders or patients need a smartphone or the Uber app. Trip, driver, and vehicle details are communicated to the patient or rider by text or by phone call once a service has been requested.
Coordinators can track rides in real time. The Uber Health dashboard alerts coordinators if a ride is not completed n, so that coordinators can follow up to reschedule the ride, if needed. Organisations can also track utilisation of rides and customise limits at the rider or trip level.²
What healthcare organisations are using Uber Health?
We collaborate with many types of organisations that arrange transportation for patients, caregivers and community members to access necessary care. Customers include health plans, health systems, home health companies, non-profits and community-based organisations, primary-care clinics, health centres, urgent-care facilities, telehealth companies, transportation providers and brokers, and centres of excellence.
What trip modalities does Uber offer?
Uber offers options for riders across a range of assistance needs. UberX, the most common option, is best for riders who can get in and out of cars by themselves and without support. Uber Comfort⁴ provides longer waiting times for riders who may need more time to get to the car.
In the Uber Health dashboard, coordinators can also request door-to-door trips – both for riders who are ambulatory and for those who use wheelchairs – with authorised drivers who provide higher levels of assistance.
What are the features and benefits of using Uber Health?
Uber Health is working to enable greater access to care, reduce costs across the continuum of care, and streamline population health management.
Request rides on demand or schedule them for later: This feature makes it easy to streamline discharge, improve operational efficiency, and reduce no-shows. You can request multiple rides at once, set up return journeys, and customise recurring rides. Schedule multiple journeys for patients, carers, and staff from a single account.
Easily view and download reports on usage, past journeys, and spending. Using this feature, you can optimise your benefits and budgets with transparent reporting and tracking of patient services.
Coordinate deliveries and trips in a single dashboard. Extend healthcare beyond the four walls of a clinic when you arrange rides and the delivery of over-the-counter items and groceries to patients’ homes.
Receive an alert when intervention is required. Uber Health allows you to optimise scheduling by using our tools to get early indications of whether patients will be late or won’t attend.
Organise your database of contact information. You can save default contact information and preferences, which helps improve efficiency.
Close care gaps. Uber Health helps tackle logistical and structural barriers, such as language barriers and lack of tech proficiency, offering the ability to send texts in over 15 languages.
¹Features may differ by solution
²May not be available in every market
³Availability may vary by location, ride options are dependent on pick-up and drop-off locations and will be determined in the Uber Health dashboard at the time of use.