No mask. No ride.
We all play a role in helping keep each other safe. That’s why as part of our Door-to-Door Safety Standard, riders and drivers are required to wear a face cover or mask.
Emergency help + support
In case of emergency, please contact 911.
For any other issues or non-emergency incidents, please contact your healthcare organization.
Our commitment to your safety
Your number stays private in the app
Your phone number is private–and it should stay that way. We use technology to anonymize your phone number so drivers do not see your real number when you call through the app.
Your healthcare organization has your driver’s information and will be notified when you’ve been picked up and dropped off
All drivers are screened
Before anyone can drive with Uber, they must submit a motor vehicle and criminal background check and are screened on an ongoing basis. .
Tips for your ride
Be ready to go
If your ride has been scheduled, please be ready to go 5 minutes early. If you’re redeeming your own ride, make sure you’re ready to go when you reply to the text.
Leave your route and payment to others
Your driver has your pickup and dropoff locations, as well as turn-by-turn GPS directions. Payments are taken care of electronically by your healthcare organization.
Give feedback and reviews
Please share thoughts about your ride with your healthcare organization. If you left an item in the car, contact your healthcare organization and they’ll work with Uber to track it down.
Can't find your driver?
The driver might be across the street.
Contact the driver
Call or text your driver to coordinate the pickup.
View trip details
If you have a smartphone, open the trip link to see the driver’s location.
Don’t wait too long
If it’s been more than 5 minutes or if you get a text that the driver canceled, please contact your healthcare organization to request another ride.