Maximize healthcare benefits on Uber

Whether you’re going to and from a medical appointment, or ordering grocery or over-the-counter (OTC) items, getting this done should be easy. Learn how to ride or order deliveries with the Uber app: click here for a guide to help you get started.

Yes, Uber is designed to work both on mobile and a web browser. You can shop on UberEats.com on your desktop or download the Uber Eats app (iOS or Android) for grocery/OTC items for the full experience and make it easier to track your order.

For rides, you’re welcome to use Uber.com on your desktop, or download the Uber app (iOS or Android) for your phone. You should use the same account to log into Uber and Uber Eats.

1. Go to uber.com or if you haven't already, download the Uber app from the App Store or Google Play.
2. Log in or create a new Uber account.
3. Add your healthcare benefits card number, located on your healthcare benefits card, and another form of payment to your Uber wallet as a secondary payment.
4. Browse grocery and OTC products from your favorite stores. Add items to the cart.
5. When you’re ready to check out, you’ll see:

• Your address
• Estimated delivery time
• Order total: With some plans, you will see a breakdown of what’s covered by your benefits card and what’s covered by your secondary method. If you don’t see a breakdown, items are covered by your benefits card. Items may be subject to taxes.
• Delivery and service fees (plan coverage varies)

When everything looks right, tap ‘go to checkout’ then ‘next’, and lastly, ‘place order’. Follow your order in the app. First, you’ll see the store accept and start prepping. Then, when the order’s almost ready, a nearby delivery person—in a car, on a bike, or a scooter—will go to the store to pick it up.

Next, they’ll drive or ride to you. You’ll be able to see their name and photo and track their progress on the map.

Benefit cards are pre-funded debit cards issued by a health plan that are used only for eligible healthcare expenses. Eligible expenses may require insurance co-payments and deductibles and are defined by your health plan. Examples may include prescription drugs, medical devices as well as transportation, grocery items, and over-the-counter medications.

Eligible items vary based on plan. Not all eligible items will be available for purchase on Uber. To use your card to buy eligible items, add items to your cart in the app and then proceed to checkout. If applicable, some plans allow you to see which items are eligible on the payment screen before you complete your order. Restrictions apply to alcohol, tobacco, cannabis, and other items.

Yes, starting in 2024, if you have a participating plan, you can order store-to-door delivery with Uber Eats. You can get grocery and/or OTC items delivered from participating store locations within the Uber Eats network.

Not all items are covered by a healthcare card. If an item is not covered by your card, it will be charged to the secondary payment method on your account or you will be asked to remove the item from your cart before you can continue.

Please visit your program website and contact your plan or card vendor’s support team for questions about your plan's eligibility.

Applicable fees will be covered by your benefits card if deemed eligible. Tax for covered items is charged to your benefits card; however, other fees may be charged to your secondary payment method if they are not covered by your benefits plan. Coverage may vary by plan. Please contact your health plan for coverage details.

Depending on your health plan (and card provider) this experience may vary. For some, item eligibility is determined by the benefits card provider on an item-by-item basis: if an item is not covered by your card, it is charged to the secondary payment method on the account. For others, if there’s an ineligible item in your cart such as alcohol, tobacco, cannabis, and others, you will either need to switch the entire cart to a new payment method or remove the item before you can checkout.

Right now, Uber Cash cannot be used as a secondary payment in combination with your healthcare benefits card.

We’re here to help, 24/7!

To reach us via web:

1. Go to help.uber.com/
2. Click Uber Eats (OR ‘Riders’) and the “Stores” tab - it should not say “Restaurant” at the top
3. Scroll down to “All topics” and choose the option that best fits the problem (usually “Help with an order” or “Help with a trip”)

To reach us via app:

1. Open the “Uber” app
2. Click on “Account” along the bottom
3. Click on “Help”
4. Click on “Delivery” for Eats (or “Rides” for transportation)
5. Scroll down to “All topics” and choose the option that best fits the problem (usually “Help with an order” or “Help with a trip”)

Please contact Uber Eats (see above) within 48 hours. After this time frame, we may be unable to provide a refund or other resolution. For the best help, mention the exact missing or incorrect item(s) in your order. If you received an incorrect item, please upload an image of the item you received.