Maximize health benefits on Uber

Benefit cards are pre-funded debit cards issued by health plans that are used only for eligible healthcare expenses. Eligible expenses may require insurance co-payments and deductibles and are defined by your health plan. Examples may include prescription drugs, medical devices as well as transportation, grocery items, and over-the-counter medications; coverage will vary based on plan.

Some health plans now allow you to use your healthcare benefit card directly on Uber and Uber Eats for covered expenses. Going to and from a medical appointment, or ordering grocery and or over-the-counter (OTC) items should be easy.

Yes, starting in 2024, if you have a participating plan, you can order store-to-door delivery with Uber Eats. You can get grocery and/or OTC items delivered from participating store locations within the Uber Eats network.

Some participating plans also allow you to request rides with Uber. Please contact your health plan for coverage details.

Uber’s technology helps match consumers looking for rides and independent providers of ride services. We also connect consumers and grocers so they can buy and sell groceries and other items, then we match them with independent delivery service providers.

Learn how to request a ride with the Uber app.

Uber is designed to work both on mobile and a web browser.

For grocery and over-the-counter-items, you can shop on a desktop computer at ubereats.com or on the Uber Eats app. If you choose to use the mobile app, download Uber Eats from the App Store (iOS) or Google Play.

For requesting rides, you can request a ride from a desktop computer at m.uber.com,but we recommend downloading the Uber app to your smartphone so you can easily request a return ride when you’re not at home. If you choose to use the mobile app, download the Uber app from the App Store iOS or Google Play Android.

You should use the same account to log into Uber and Uber Eats.

Create an account with Uber and add your card

• Go to ubereats.com. or if you haven't already, download the Uber Eats app from the App Store (iOS, or Google Play (Android)
• Log in or create a new Uber account.
• Add your healthcare benefits card as a payment method when prompted. You can find the number for your healthcare benefits card on the card you received from your health plan. Make sure to also add another form of payment to your Uber wallet as a secondary payment to cover any items or fees not covered by your plan. In the app, select “Grocery” in the bottom menu. If you’re on ubereats.com, select “Grocery” from the menu on the top.
• Search for specific items in the search bar, or click into a store to browse grocery and OTC products. You can create multiple carts, but each cart will be from a single store and each cart will be delivered to you separately.
• Add items to the cart by selecting the plus sign or select the item image for a closer look.

When you’re ready to check out, you’ll see:

• Delivery details: Double check your address and your selected delivery option (e.g. “meet at door” or “leave outside.”). Delivery estimate: your estimated delivery time
• Payment: Make sure you have your health benefits card selected
• Order total: With some plans, you will see a breakdown of what’s covered by your benefits card and what’s covered by your secondary method. If you don’t see a breakdown, the items are covered by your benefits card. Items may be subject to taxes.
• Delivery and service fees (plan coverage varies) When everything looks right, tap “go to checkout” then “next”, and lastly, “place order”.

Follow your order in the app.

• First, you’ll see the store accept and start prepping.
• Then, when the order’s almost ready, a nearby delivery person—in a car, on a bike, or a scooter—will go to the store to pick it up or shop for you.
• Next, they’ll drive or ride to you. You’ll be able to see their name and photo and track their progress on the map.

Eligible items vary based on plan. If an item is not covered by your card, it will be charged to the secondary payment method on your account or you will be asked to remove the item from your cart before you can continue.

Some plans allow you to see which items are eligible on the payment screen before you complete your order. Otherwise, proceed to the checkout to see what’s eligible. Restrictions apply to alcohol, tobacco, cannabis, and other items. Please contact your health plan for coverage details.

Applicable fees will be covered by your benefits card if deemed eligible. Tax for covered items is charged to your benefits card; however, other fees may be charged to your secondary payment method if they are not covered by your benefits plan. Coverage may vary by plan. Please contact your health plan for coverage details.

Please visit your program website and contact your plan or card vendor’s support team for questions about your plan's eligibility.

Depending on your health plan (and card provider) this experience may vary. For some, item eligibility is determined by the benefits card provider on an item-by-item basis: if an item is not covered by your card, it is charged to the secondary payment method on the account. For others, if there’s an ineligible item in your cart such as alcohol, tobacco, cannabis, and others, you will either need to switch the entire cart to a new payment method or remove the item before you can checkout.

Right now, Uber Cash cannot be used as a secondary payment in combination with your healthcare benefits card.

Make sure you have the latest version of the app. You can update your app on the App Store (iOS), or Google Play (Android).

If you added your S3 Health Benefits Card to your Uber wallet in early January 2024 as a standard credit or debit card in your Uber wallet, and you are getting an error when you attempt to check out on Uber Eats, you may need to delete your card and re-add it through the dedicated S3 Health Benefit Card option. The new S3 Health Benefit Card option will be available to you once you have the latest version of the app.

To use your card on Uber Eats:

• Update your Uber Eats app via the iOS App Store or Google Play to ensure it’s on the latest version
• Tap “Account” on the bottom, and then go to “Wallet”
• Select the S3 Health Benefit Card you added, and then select “Remove payment method”
• Go back to the wallet and tap “Add payment method”
• Select “S3 Health Benefits Card”. Not seeing this? Make sure you’re on the latest version of the app. *Enter your card information and follow the prompts

If you're on the latest version of the app and still experiencing issues, please contact support.

S3 Health Benefit Cards will have an S3 logo on the front or back of the card. Look for a little cube that has an S on one side of the cube and a 3 on the other.

We’re here to help, 24/7!

To reach us via web:

• Go to help.uber.com/
• Click Uber Eats (OR ‘Riders’) and the “Stores” tab - it should not say “Restaurant” at the top
• Scroll down to “All topics” and choose the option that best fits the problem (usually “Help with an order” or “Help with a trip”)

To reach us via app:

• Open the “Uber” app
• Click on “Account” along the bottom
• Click on “Help”
• Click on “Delivery” for Eats (or “Rides” for transportation)
• Scroll down to “All topics” and choose the option that best fits the problem (usually “Help with an order” or “Help with a trip”)

Please contact Uber Eats support within 48 hours. After this time frame, we may be unable to provide a refund or other resolution. For the best help, mention the exact missing or incorrect item(s) in your order. If you received an incorrect item, please upload an image of the item you received.