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Prescription delivery

Frequently asked questions

Frequently asked questions

  • After a prescription is filled at a pharmacy, a coordinator can request through the Uber Health dashboard a courier to pick up the prescription from the pharmacy and deliver it to the recipient's home. Uber Health leverages a partnership with ScriptDrop, an Rx delivery company, to coordinate the delivery.

    The prescription request itself is not a part of the Uber Health solution. Read more about same-day prescription delivery with Uber Health.

  • Many solutions allow individuals or pharmacies to make prescription delivery requests. Recognizing that people might need extra support or interventions, Uber Health enables healthcare organizations such as care navigators and care coordinators to be involved and make requests on behalf of their patients.

    Additionally, the inclusion of prescription delivery within the Uber Health dashboard gives coordinators access to address multiple logistics barriers—rides and deliveries—for their patients in the same place.

    Finally, with Uber Health, prescription delivery is available for any pharmacy in supported coverage areas.

  • Prescription delivery through Uber Health is powered by ScriptDrop, which has a network of couriers that it manages, including, but not limited to, delivery people who use the Uber platform.

    ScriptDrop ensures that all couriers in its network undergo background checks that include exclusion and debarments lists from federal and state healthcare programs, in addition to driver’s license validations and criminal history checks.