31% of prescriptions are never picked up. Uber Health aims to change that.
We’re making healthcare more accessible with a single easy-to-use, HIPAA-enabled dashboard that helps coordinate and track multiple services, including same-day prescription delivery.*
Better experiences across healthcare
By supporting patients, health plans, providers, and value-based care organizations, Uber Health offers a single-source solution to help improve healthcare outcomes and experiences.
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Boost member satisfaction and retention by offering a more accessible and frictionless patient experience.
Lessen the likelihood of a 30-day readmission by helping members get much-needed medication in a timely, convenient way.
Reduce total cost of care
By ensuring that patients get the care they need, you can help create better outcomes—which may ultimately lead to a lower cost of care.
Make sure patients get prescribed medicine they need with same-day delivery service, while boosting prescription capture.
Reduce the likelihood of a 30-day readmission by helping patients get much-needed medication in a timely, convenient way.
With real-time delivery status updates, you’ll be assured that patients have received their medications.
Here’s how it works
Once a prescription is ready to be picked up at the pharmacy, care coordinators can request a delivery on the patient’s behalf through the Uber Health dashboard.
A courier picks up the prescription from the pharmacy, and the patient receives a tracking link by text.
The prescription is delivered to the patient, who must be home to receive the delivery.
The care coordinator can track the status of the delivery through the dashboard and receives confirmation of delivery.
We empower organizations to help patients and members overcome barriers to care
Supplement a patient’s mail-order prescription for urgent needs, making it easier for patients to adhere to their care plans.
Reduce total cost of care
By providing people a quick and stress-free means of getting their medicines delivered, you can help reduce unnecessary 30-day readmissions.
Improve the healthcare experience
Boost member satisfaction by seamlessly addressing multiple needs, including transportation and prescription delivery.
Frequently asked questions
- How does Uber Health’s prescription delivery work?
After a prescription is filled at a pharmacy, a coordinator can request through the Uber Health dashboard a courier to pick up the prescription from the pharmacy and deliver it to the recipient's home. Uber Health leverages a partnership with ScriptDrop, an Rx delivery company, to coordinate the delivery.
The prescription request itself is not a part of the Uber Health solution.
- How is this solution different from other prescription delivery solutions?
Many solutions allow individuals or pharmacies to make prescription delivery requests. Recognizing that people might need extra support or interventions, Uber Health enables healthcare organizations such as care navigators and care coordinators to be involved and make requests on behalf of their patients.
Additionally, the inclusion of prescription delivery within the Uber Health dashboard gives coordinators access to address multiple logistics barriers—rides and deliveries—for their patients in the same place.
Finally, with Uber Health, prescription delivery is available for any pharmacy in supported coverage areas.
- Where is prescription delivery available?
Prescription delivery service is available in the US in over 10,000 zip codes. In general, delivery is available up to 15 miles from preferred pharmacies and up to 7 miles from non-preferred pharmacies. Please contact us for information about specific locations.
- Can I request delivery from any pharmacy?
Deliveries can be made from any pharmacy registered with the NCPDP within coverage areas. This program does not require a patient’s prescription to be transferred to a particular pharmacy.
If recipients don’t have a preferred pharmacy, we recommend those that use ScriptDrop technology. The Uber Health dashboard will indicate these preferred pharmacies with a star.
- How are prescription deliveries tracked?
Once the delivery request is sent to a courier, we’ll message the recipient with a link to track the status of their delivery.
Coordinators using the Uber Health dashboard can track delivery status changes. Delayed deliveries are flagged in the “Attention needed” section.
- Does the recipient need to be home to receive the delivery?
Yes. If the courier cannot find the location or has any other issue, they will return the prescription to the pharmacy (note that a return fee may apply).
- What medications are eligible for delivery?
Uber Health does not support the delivery of controlled substances. When requesting a prescription delivery, the coordinator must confirm that the prescription doesn’t include these medications.
- When are the prescriptions delivered?
If the delivery request is submitted before 2pm (local time), the request will be submitted to the pharmacy for delivery that day. Requests submitted after 2pm will be scheduled for delivery on the following day.
Deliveries are not available on weekends or federal holidays.
- Does Uber Health collect the recipients’ co-pays or co-insurance for their prescription?
All co-pays or co-insurance must be paid before pickup. Uber Health does not facilitate payments, and delivery couriers will not collect payment at dropoff.
- How much do deliveries cost?
Delivery costs will be determined in your contract and will be a flat fee based on the distance (in miles) of the delivery. Fees are usage-based; there is no fee for signing up.
- Who are the couriers?
Prescription delivery through Uber Health is powered by ScriptDrop, which has a network of couriers that it manages, including, but not limited to, delivery people who use the Uber platform.
- As a patient, can I make use of prescription delivery service through Uber Health myself?
Prescription delivery service through Uber Health is not yet available for direct-to-patient use. Your healthcare provider can arrange prescription pickup through Uber Health. If they do not yet use Uber Health, they can sign up at UberHealth.com.
*Orders placed before 2pm local time are eligible for same-day delivery.