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Member management and benefit utilization on Uber Health

Member management allows you to create member profiles based on eligibility files or patient databases. It lets you save default contact information and preferences, and track utilization at the individual level. You can also set policies at the trip level, and track spending and usage.

For providers

This allows you to improve coordinator efficiency by using pre-saved trip preferences and contact information, set trip distance limits, and know how much you’re spending by rider.

For health plans

This allows you to fully use Uber Health for your transportation benefit. You can upload member eligibility files and plan benefit structures, and see benefit utilization at the member level.

In the future, healthcare providers will also be able to use a patient’s existing transportation benefit to coordinate care, saving providers out-of-pocket expenses and saving plans operating expenses.

Frequently asked questions

Please get in touch for a more detailed user guide.

  • Anyone can use member management, but it was especially designed to be a useful tool for organizations that have frequent riders or for health plans that have a list of eligible members.

    Note: we use the term “members” because of health plans. Riders do not have to be members of any specific Uber program or have the Uber app to use Uber Health.

  • Administrators can add new members individually or in bulk.

    • Individually: To add new members one at a time, admins can add people from the Members tab in the Uber Health dashboard.
    • In bulk through CSV upload: Admins can import CSV files from the drop-down at the top of the Members tab in the Uber Health dashboard. Admins can download the CSV file template and choose a file to upload.
    • In bulk through SFTP: Using SFTP requires configuration to set up. See the SFTP section below for more information. Please note: only name, phone number, member ID, and plan eligibility information can be added by SFTP; trip preferences will need to be saved manually in the dashboard.
  • Profiles and eligibility files require basic user information (name, phone number, and member ID) and have additional optional fields for date of birth, gender, plan IDs, and associated plan start/end dates.

    Directly in the dashboard, you can also save trip preferences to make requesting rides easier, including:

    • Saved locations: You can add frequently used addresses and label them (such as “home” or “Dialysis Center”)
    • Trusted contacts: Save someone who will receive text message ride tracking information when the share trip option is selected on the ride request form.
    • Flexible first: Set the rider’s default ride option to flexible rides, where riders can request a trip when they’re ready
    • Preferred vehicle types
  • The data collected in a member’s profile is subject to the same HIPAA-enabled security and privacy controls we apply to all the information Uber Health collects.

  • When you upload member information, you can associate a member with plan IDs and start/end dates for each plan. Members can be associated with multiple plans, and you can also set a default. Our implementation team will help you upload a benefit structure tied to the plan ID, and the Uber Health tool will match the member to the corresponding benefits using the plan ID.

    When you request a ride, you’ll be able to select from the available active options for the member’s plans and associated benefit structures.